Multiple calls to a ring group

[Matheus]

Hello,

I have the following scenario and would like to check its correctness.

• I have a ring group with 2 devices;
• A call arrives to this ring group;
• The first device picks up the call;
• Another call arrives for this ring group;
• The second call is rejected with "Busy" signalling.

 

Shouldn't the second call ring the second device in the group?

Many thanks.

Edited February 25, 2022 by Matheus (see edit history)

[Baze]

Does the first device have call waiting turned off on the phone?  It could be responding with a busy- on Yealink for example you can configure how it responds.

[Matheus]

Hi Baze,

Thanks for the quick reply!

No, actually none of the devices have call waiting turned on.

Edited February 25, 2022 by Matheus (see edit history)

[Baze]

Checked with team - should work just fine how you have it.  Their thoughts below, but is this an established account, or a newly created 2600 system you are testing?

I'd check to make sure that the account isn't set to only have 1 trunk or something

Or the call may be getting rejected at the carrier level for the same

[Matheus]

Hi Baze,

Sorry for the late response. I managed to get the scenario working with the call_waiting feature and using baresip. The previous client that I was using was not able to use call_waiting I guess.

Many thanks for your support!

Edited March 16, 2022 by Matheus (see edit history)

[Baze]

Good to know!  thanks Matheus.