Mehedi Hasan Tanim Posted March 1, 2022 Report Posted March 1, 2022 Hi We are using "Record Caller" module from kazoo JSON Pivot for recording in our IVR . IVR is started after user receives the call originated from clicktocall. Recording is fine. But we are getting the Output wav file in PCM S16 LE format. How can we get the output file in PCM MU-LAW format? Thanks in advance
Administrators mc_ Posted March 1, 2022 Administrators Report Posted March 1, 2022 You'll likely need to tinker with FreeSWITCH settings; I'm not sure if alternatives are supported though. Probably post-recording format conversion will be needed.
Mehedi Hasan Tanim Posted March 2, 2022 Author Report Posted March 2, 2022 @mc_ is post-recording format conversion need to be done in kazoo server side or in our file save API?
Administrators mc_ Posted March 2, 2022 Administrators Report Posted March 2, 2022 As far as I recall, KAZOO has some facility for coverting wav<->mp3 but that is rudimentary and I think only for uploading media through the API. Your best bet is to fetch the recording and convert it on your server.
Mehedi Hasan Tanim Posted March 3, 2022 Author Report Posted March 3, 2022 @mc_Thanks. Another issue is output recording is also not so loud.Any suggestion for this?Is their any way to control recording volume from kazoo?
Administrators mc_ Posted March 3, 2022 Administrators Report Posted March 3, 2022 Don't think so, offhand. There's a 'set_audio_level' FS command that could be useful? If you want to try it out and let us know, we can look into incorporating it
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