Polycom - Distinctive Ring and Intercom

[Guest DanH]

This TWIL we get a bit esoteric with some configuration tips for Polycom devices.

For the Intercom capabilities, Polycom phones natively target the "Alert Info Header" and will not auto-answer if there is anything other than Intercom in the "Alert Info Header".

Distinctive Ring requires the "Alert Info Header" to be set as Internal or External to differentiate between internal/external calls and in-turn decide which ringtone to use.

As this is somewhat limiting, we are looking into a way to fix this, but at this time you cannot effectively use both on a Polycom device simultaneously.

[Skunkbeard]

@DanH Thank you for an update on this!  We had this working on our old open source cluster of kazoo. Would it be helpful if I talked to our Dev and see what she did to get it working? 

[Guest DanH]

On 10/8/2022 at 5:30 PM, Skunkbeard said:

@DanH Thank you for an update on this!  We had this working on our old open source cluster of kazoo. Would it be helpful if I talked to our Dev and see what she did to get it working? 

@Skunkbeard that would totally advance the spirit of this community knowledge base effort and the TWIL model marvelously! 🌟

[Skunkbeard]

Sorry I was  not super clear in my previous message. We had it working on our open source 3.22 cluster. Haven't figured out a work around for the hosted one we moved to.  Below is from our dev @Staretta

You have to do it in two separate spots, Callflows > Device > Click device on the left column > Click Advanced on the right side of the page > Click Options tab > Set Internal Ringtones to internal and External Ringtones to external    Note: internal and external must be lowercase, as the advanced provisioner sets them up as lowercase. If you use a different case, it will not work.In the Advanced Provisioner, click the gear icon on the right, followed by Configure > Click Preferences > Under Distinctive Ringtone, select two separate ringtones for internal and external calls > click Save at the bottom of the page.If you are not using the advanced provisioner, and want to do it through your own configuration, you'll need something like this:  Note: this is how we set it up on our old system.

voIpProt.SIP.alertInfo.2.value = "internal"
voIpProt.SIP.alertInfo.2.class = "internal"
voIpProt.SIP.alertInfo.3.value = "external"
voIpProt.SIP.alertInfo.3.class = "external"
se.rt.internal.name="Low Trill" 
se.rt.internal.ringer="ringer2"
se.rt.external.name="Low Double Trill" 
se.rt.external.ringer="ringer3"

For intercom, we created our own softkey that inserts *0 before the extension.

feature.enhancedFeatureKeys.enabled="1" 
efk.efkprompt.1.status="1"
efk.efkprompt.1.label="Enter intercom destination" 
efk.efkprompt.1.type="numeric" 
efk.efkprompt.1.userfeedback="visible" 
efk.efkprompt.1.digitmatching="none" 
softkey.3.label="Intercom" 
softkey.3.action="*0$P1N4$$Tinvite$" 
softkey.3.enable="0" 
softkey.3.use.idle="1" 
softkey.3.insert="2" 
feature.intercom.enable="1"
softkey.feature.intercom="0"

We really like a notification sound when an intercom call comes through, so to achieve that we use the following:

voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" 
voIpProt.SIP.alertInfo.1.value="intercom" 
se.rt.ringAutoAnswer.ringer="ringer11" 
se.rt.ringAutoAnswer.timeout="500" 
se.rt.ringAutoAnswer.type="ring-answer"

If you're using the advanced provisioner, you can achieve this by going to Preferences > Intercom > Mode - Ring then Answer, which inserts voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" and voIpProt.SIP.alertInfo.1.value="intercom" into the config already. All you need from there is to add the notification sound with

se.rt.ringAutoAnswer.ringer="ringer11" 
se.rt.ringAutoAnswer.timeout="500" 
se.rt.ringAutoAnswer.type="ring-answer"