Incoming new calls stop on user account when balance drops below 50 cents

[Gagan]

Facing strange issue with setup.

Both new  inbound and outbound stop on user accounts once funds is below 50 cent on that account.

Even if rate on incoming calls ( DID) is 0.00 and no active calls running  , incoming calls keep failing , until account is topped up..

 

Looking for guidance.

[mc_]

I believe per-minute calls get a default deduction (regardless of rate) at the start of the call; if the call is rated and costs less, the account is credited back the difference.

You should see logs from jonny5 (j5_* typically) talking about it (make sure you're at debug level)