comma in dial string

[Shah]

Hi all,

It is a widely accepted practice of adding comma (,) in a number string to introduce a 2 second pause so that the extension can be entered automatically via the call.  

When a request is sent in this format: "request": "+18071234567,2118@domainv.com", it returns "No Route Destination" how are others handling this request? or this isn't something that is supported?

Thanks in advance.

[mc_]

That is not a supported way to dial, no. You could see about using the sleep and send_dtmf callflow actions via the channels API.

In general, there aren't many ways to interact with an established b-leg via the callflow itself (most actions like user/device/resources will block in the action while the bridge is up, and only continue processing the callflow on SIP error).

[Shah]

Thanks for the reply mc_.

I was under the impression VOIP was more advanced and versatile than traditional telco.  Even our cell phones will process the , as pause if you enter that in the phone number dial pad.

This is Microsoft Teams sending the outbound call via a SBC into Kazoo, so I don't know if there is an option to enter the sleep and send dtmf .. , will have to go back to the drawing board.

Thanks for helping!

Cheers

[mc_]

To be clear, it doesn't exist because this is quite possibly the first time in 13 years someone has actually wanted to use this in KAZOO.

So, while your request might be widely accepted, in practice it does not seem to be widely desired within the KAZOO userbase (or folks just don't mention the lack of this feature as important).

If this is a typical thing Teams will be doing, however, it could end up on our roadmap, as we do have the Teams integration now. Will pass along to our team managing that, thanks!