Marie Posted May 12, 2015 Report Posted May 12, 2015 Customer experiencing audio delay on Bria4 softphones. Per customer: Extensions (1001 and 1002) have 9 seconds of silence before any audio comes through the line. If the inbound caller is in mid sentence after 9 seconds, they would have missed out on all that was said previously.They had set 711u and 711a default audio codecs. I have just added audio codecs: 722 & 729. Do you think this will help?
Administrators Darren Schreiber Posted May 12, 2015 Administrators Report Posted May 12, 2015 No. A delay in audio is almost always an over-aggressive firewall that is blocking the initial audio packets because it thinks they are an attack. When you say "Bria4 Softphones", is this on a mobile device or a laptop or what? Bria has two types of softphones - one for mobile phones and one for laptops / desktops.In both cases, my suspicion is:1) You've manually provisioned the device and it's not using port 7000. Try adding :7000 to the proxy address you've configured, or if you didn't use a proxy, the realm/server your configured of the customer's.2) You should make sure "RPort" is checked in the advanced / Transport section of the phone's configuration.
Marie Posted May 12, 2015 Author Report Posted May 12, 2015 This is Bria4 softphone on pc. The RPort is checked by default in Bria4 install. We noticed today that Bria4 softphone on Windows 8 pc works fine but on two other Windows 7 pc's is where they are experiencing audio delay.
Marie Posted May 12, 2015 Author Report Posted May 12, 2015 This is Bria4 softphone on pc. The RPort is checked by default in Bria4 install. We noticed today that Bria4 softphone on Windows 8 pc works fine but on two other Windows 7 pc's is where they are experiencing audio delay.
Marie Posted May 12, 2015 Author Report Posted May 12, 2015 Is this where you mean to configure port 7000? This is the Bria4 Account settings screen. Not clear to me.
Administrators Darren Schreiber Posted May 12, 2015 Administrators Report Posted May 12, 2015 Nope. On the Account tab, you had to put in a server/domain name. Add :7000 to the end of it. OR if there's a proxy, enter :7000 at the end.
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