Marie Posted July 28, 2015 Report Posted July 28, 2015 Customer has a PBX Group called Customer Service. This PBX Group has 2 members which is set to ring simaltaneously. There is a Next Action Enabled - If no one answers, forward call to: Customer Service Voicemail Box. But when no one answers, the call is being forwarded to one of the users and not the Customer Service Voicemail Box.Tested using main line #(877) 977-0117 and testing using Group DID #(877) 977-3017 with same result.
2600Hz Employees Kristin Muramoto Posted July 28, 2015 2600Hz Employees Report Posted July 28, 2015 Hi Marie,Thank you for the report. Can you try going to the Advanced Callflows App>Devices>Judy'siPhone>Advanced>Options tab and enable require key press then repeat for Joan's IPhone?Once this has been completed, can you try calling into the Customer Service group again to see if this helps? Please let us know.Thanks,Kristin
Marie Posted July 29, 2015 Author Report Posted July 29, 2015 I have set this and will try again and update you. Thanks.
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