Marie Posted November 13, 2015 Report Share Posted November 13, 2015 unable to add 911 data to a new main number so I can un-assign an old number and delete it. I added a new number to customer's Main Number and need to un-assign and delete the old main number. Of course I get the following error but when I try to go set 911 on the new number, it does not give me the setting option to do this. See attached graphic. The only setting option available is Prepend. Error message: You need e911 set up on at least one of your Main Numbers. Please set up e911 on another Main Number before deleting this one. Link to comment Share on other sites More sharing options...
Marie Posted November 16, 2015 Author Report Share Posted November 16, 2015 I was able to assign the caller id 911 information to the new number by going to the Dashboard Caller ID button. I then went to the Main Number section and Un-Assigned the old number successfully and then went to Numbers, Spare Numbers to delete she spare number as a final clean up to remove this old number from the account. Link to comment Share on other sites More sharing options...
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