Google error: "the number cannot be used for verification" for Google My Business

[Marie]

Google error:  "the number cannot be used for verification" for Google My Business

We have a customer who has obtained a new phone number from us which is a 2600hz number.  They are building a new branding site and are having to enter the phone number for verification.  Apparently they cannot use just any number as I've asked them if they can use their main line number or cell number to complete verification process.  This number verification process has to be for the number listed on the site so they can verify all data is accurate.  They can't even process a postcard verification as you need to start with accurate address and phone data.

How do we go about getting this verification to work?  Does the carrier need to do something?

Anyone else run into this?  

Thanks!
Marie

[Darren Schreiber]

Hi there,
     I've had this issue, too. I don't know why they do this. It's definitely not something we have control over. They seem to be doing a lookup and maybe comparing documents on the web with any occurrence of the phone number?

[Marie]

Hi Darren,

Thanks for the response.  We appreciate it!

Marie