SmartPBX Incoming Call - Forward Calls

[Baze]

Wanted to see if anyone else has a good solution here.  In cases where you want the main callflow to go to a forwarded device (say a call center or cell phone in case of power outage), there isn't an easy way to set.  If you use the option to go to a user, it sets the default ring time to 20 seconds, which isn't enough usually.  We were talking about adding a fourth option which is just "call forward" and sets the callflow to a 60 second timeout to the device instead.  Anyone have a better solution? 

Side note - would be lovely to be able to set the ring time from the incoming call handling page too. 

[Rick Guyton]

We usually use a Landline device for that. Super frustrating to have to pay for a license for that. But, that's what works best for our clients. So, that's what we do.

[Baze]

right, but don't you have the 20 second timeout issue?  You can't even change it manually in the advanced callflow app because then any change to the smartpbx section will re-write it to 60 seconds. 

[Rick Guyton]

Not if you ring the device itself.

EDIT: Ugh, I'm being an idiot. I know what you mean now. Here's how you can do that. Make a NEW advanced call flow. Set it up to however you want. Then click the little pencil icon. (circled in Red) Name it, Then check "List this callflow..." (circled in Green). Then save your flow.
http://imgur.com/a/1ktg0

Then, in Smart PBX, you should see your advanced call flow as an option. Just pick it.

[Baze]

OHHHHH - I did NOT see that in the callflow before.  that little checkbox will be VERY, VERY handy.  Thanks Rick!

[Rick Guyton]

Yea, I was pretty excited when I first saw it too. Now we can have SmartPBX ease of use AND still do crazy crap in ADV callflows. :)