Baze Posted December 9, 2016 Report Share Posted December 9, 2016 Wanted to see if anyone else has a good solution here. In cases where you want the main callflow to go to a forwarded device (say a call center or cell phone in case of power outage), there isn't an easy way to set. If you use the option to go to a user, it sets the default ring time to 20 seconds, which isn't enough usually. We were talking about adding a fourth option which is just "call forward" and sets the callflow to a 60 second timeout to the device instead. Anyone have a better solution? Side note - would be lovely to be able to set the ring time from the incoming call handling page too. Link to comment Share on other sites More sharing options...
Rick Guyton Posted December 9, 2016 Report Share Posted December 9, 2016 We usually use a Landline device for that. Super frustrating to have to pay for a license for that. But, that's what works best for our clients. So, that's what we do. Link to comment Share on other sites More sharing options...
Baze Posted December 9, 2016 Author Report Share Posted December 9, 2016 right, but don't you have the 20 second timeout issue? You can't even change it manually in the advanced callflow app because then any change to the smartpbx section will re-write it to 60 seconds. Link to comment Share on other sites More sharing options...
Rick Guyton Posted December 9, 2016 Report Share Posted December 9, 2016 Not if you ring the device itself.EDIT: Ugh, I'm being an idiot. I know what you mean now. Here's how you can do that. Make a NEW advanced call flow. Set it up to however you want. Then click the little pencil icon. (circled in Red) Name it, Then check "List this callflow..." (circled in Green). Then save your flow.http://imgur.com/a/1ktg0Then, in Smart PBX, you should see your advanced call flow as an option. Just pick it. Link to comment Share on other sites More sharing options...
Baze Posted December 9, 2016 Author Report Share Posted December 9, 2016 OHHHHH - I did NOT see that in the callflow before. that little checkbox will be VERY, VERY handy. Thanks Rick! Link to comment Share on other sites More sharing options...
Rick Guyton Posted December 9, 2016 Report Share Posted December 9, 2016 Yea, I was pretty excited when I first saw it too. Now we can have SmartPBX ease of use AND still do crazy crap in ADV callflows. :) Link to comment Share on other sites More sharing options...
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