Lance Posted July 20, 2017 Report Posted July 20, 2017 Good morning, Do you have a replacement for acdc? does acdc still work? We would like to use Kazoo for our call center but I don't see this available.
Administrators mc_ Posted July 20, 2017 Administrators Report Posted July 20, 2017 Hi Lance, There is a commercial offering called Qubicle. You'd have to talk to the sales team to find out more, get a demo, etc. ACDc is community-supported and has several companies using it and occasionally submitting pull requests with updates.
Te Matau Posted July 20, 2017 Report Posted July 20, 2017 4 hours ago, Lance said: Good morning, Do you have a replacement for acdc? does acdc still work? We would like to use Kazoo for our call center but I don't see this available. While your playing with ACDC an upvote of this would be appreciated: https://github.com/2600hz/kazoo/pull/3948
Graham Nelson-Zutter Posted July 20, 2017 Report Posted July 20, 2017 Hi Lance, The new Qubicle offering looks promising, it just wasn't available when we first needed a call centre solution. We've been using ACDc in production for quite some time. As James said, ACDc is community supported. There are about 6 sponsors and contributors who maintain and augment ACDc. I am aware of several large-scale call centres that count on ACDc each and every day. We personally support a call centre of 75 agents with 3K connected calls per day using ACDc.
Graham Nelson-Zutter Posted August 24, 2017 Report Posted August 24, 2017 @Lance Were you able to get the solution you needed?
Lance Posted August 24, 2017 Author Report Posted August 24, 2017 yeah, ended up doing it with with freeswitch and opensips.
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