Karl Stallknecht Posted August 8, 2017 Report Posted August 8, 2017 Does anyone know of a way to create a callflow where someone would call in and automatically be placed on hold or on park?
Karl Stallknecht Posted August 8, 2017 Author Report Posted August 8, 2017 Not quite, but close...the idea would be that people call in without there being an actual ringback to the customer.
Rick Guyton Posted August 8, 2017 Report Posted August 8, 2017 On 8/8/2017 at 10:32 PM, Karl Stallknecht said: Not quite, but close...the idea would be that people call in without there being an actual ringback to the customer. Expand Soooo.... Queues? You can play hold music will it rings phones in the call group. It's a setting inside call groups. Is that what you are looking for?
Karl Stallknecht Posted August 8, 2017 Author Report Posted August 8, 2017 On 8/8/2017 at 10:35 PM, Rick Guyton said: Soooo.... Queues? You can play hold music will it rings phones in the call group. It's a setting inside call groups. Is that what you are looking for? Expand Hahaha, no :-) The customer doesn't want any phones to actually ring or indicate that a call is coming in.
Karl Stallknecht Posted August 8, 2017 Author Report Posted August 8, 2017 The other use case is that now with SHOUTcast on-hold support, we've had customers who want to be able to dial into a number to hear a SHOUTcast stream. So if there was a way to automatically put them on hold as soon as they called, then they would be able to hear this.
Rick Guyton Posted August 8, 2017 Report Posted August 8, 2017 On 8/8/2017 at 10:36 PM, Karl Stallknecht said: The customer doesn't want any phones to actually ring or indicate that a call is coming in. Expand Ok, confused... If you want inbound callers to be automatically put on hold without any indication to the end user that's a queue. Unless they don't ever want the call routed to them??? If so, they won't be in business long. Sorry Karl, I've got to missing something here.
Karl Stallknecht Posted August 8, 2017 Author Report Posted August 8, 2017 On 8/8/2017 at 10:39 PM, Rick Guyton said: Ok, confused... If you want inbound callers to be automatically put on hold without any indication to the end user that's a queue. Unless they don't ever want the call routed to them??? If so, they won't be in business long. Sorry Karl, I've got to missing something here. Expand Well not quite. A queue would be ringing whoever is a member of the queue and the calls would line up in order that they came in. This would simply be like calls being automatically put into a parking spot using the parking lot feature where it assigns them a parking spot automatically.
Tuly Posted August 8, 2017 Report Posted August 8, 2017 Never ever tried an probably not working , but if you're routing to a user that is forwarded to *3701 (park) would that work?
Karl Stallknecht Posted August 9, 2017 Author Report Posted August 9, 2017 On 8/8/2017 at 10:51 PM, Tuly said: Never ever tried an probably not working , but if you're routing to a user that is forwarded to *3701 (park) would that work? Expand Nope, doesn't work :-/ Plus even if it does work, the user would hear "call placed in parking spot x"
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