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Auto Hold


Karl Stallknecht
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1 minute ago, Karl Stallknecht said:

Not quite, but close...the idea would be that people call in without there being an actual ringback to the customer.

Soooo.... Queues? ;)

You can play hold music will it rings phones in the call group. It's a setting inside call groups. Is that what you are looking for?

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Just now, Karl Stallknecht said:

The customer doesn't want any phones to actually ring or indicate that a call is coming in.

Ok, confused... If you want inbound callers to be automatically put on hold without any indication to the end user that's a queue. Unless they don't ever want the call routed to them??? If so, they won't be in business long. Sorry Karl, I've got to missing something here.

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Just now, Rick Guyton said:

Ok, confused... If you want inbound callers to be automatically put on hold without any indication to the end user that's a queue. Unless they don't ever want the call routed to them??? If so, they won't be in business long. Sorry Karl, I've got to missing something here.

Well not quite. A queue would be ringing whoever is a member of the queue and the calls would line up in order that they came in. This would simply be like calls being automatically put into a parking spot using the parking lot feature where it assigns them a parking spot automatically.

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