Tuly Posted August 23, 2017 Report Posted August 23, 2017 Hi all, Are voicemails being systematically deleted from the hosted platform and if so what are the time limits?
2600Hz Employees Brooke Shepherd Posted August 24, 2017 2600Hz Employees Report Posted August 24, 2017 Hi Tuly, Could you provide a few more details? Are you experiencing deletion of vas - if so is this taking place on all of your vm's - or just a few... or? Thanks!
Tuly Posted August 24, 2017 Author Report Posted August 24, 2017 Not sure this is the place to discuss, but I got a quite a few complains that voicemails have been deleted, and I also see on our account all voicemails are missing past 30 days,
Guest hesaam Posted August 24, 2017 Report Posted August 24, 2017 No kazoo is not deleting messages. Starting from Kazoo 4.0, all voicemail is storing in MODB. When you're trying to reach your message via API or calling your mailbox, Kazoo won't show messages older than 3 months by default. This is configurable via "message_retention_duration" config parameter in "system_config/callflow/voicemail". Old messages is still accessible directly from database. https://docs.2600hz.com/dev/core/kazoo_voicemail/doc/README/#retention-duration
2600Hz Employees Brooke Shepherd Posted August 24, 2017 2600Hz Employees Report Posted August 24, 2017 Thanks @hesaam !
extremerotary Posted August 25, 2017 Report Posted August 25, 2017 If you migrated from 3.22 to 4.0, you may not have the MODB views present when you look at the MODB databases. This could cause issues with voicemail message retrieval when a user tries to access their voicemail. I believe the command to update the views and update the current private media docs from 3.22 > 4.0 was sup kazoo_voicemail_maintenance migrate.
Tuly Posted August 25, 2017 Author Report Posted August 25, 2017 Good to know all the educational stuff, but as the subject says "on the hosted system"
extremerotary Posted August 25, 2017 Report Posted August 25, 2017 1 minute ago, Tuly said: Good to know all the educational stuff, but as the subject says "on the hosted system" Apologies! I completely missed the title and shot right down to the bottom
Guest hesaam Posted August 25, 2017 Report Posted August 25, 2017 18 hours ago, Tuly said: Good to know all the educational stuff, but as the subject says "on the hosted system" Our hosted system is configured to show past 30 days messages.
Tuly Posted August 25, 2017 Author Report Posted August 25, 2017 (edited) @hesaam i may have gotten different information, on the hosted Does it show more than 30 days or not show more than 30 days? (are voicemails getting deleted older than 30 days?) Edit: thanks @hesaam I know the answer, Edited August 25, 2017 by Tuly (see edit history)
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