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Posted

Not sure this is the place to discuss, but I got a quite a few complains that voicemails have been deleted,  and I also see on our account all voicemails are missing past 30 days, 

Guest hesaam
Posted

No kazoo is not deleting messages.

Starting from Kazoo 4.0, all voicemail is storing in MODB. When you're trying to reach your message via API or calling your mailbox, Kazoo won't show messages older than 3 months by default. This is configurable via "message_retention_duration" config parameter in "system_config/callflow/voicemail".

Old messages is still accessible directly from database.

https://docs.2600hz.com/dev/core/kazoo_voicemail/doc/README/#retention-duration

Posted

If you migrated from 3.22 to 4.0, you may not have the MODB views present when you look at the MODB databases. This could cause issues with voicemail message retrieval when a user tries to access their voicemail. 

I believe the command to update the views and update the current private media docs from 3.22 > 4.0 was sup kazoo_voicemail_maintenance migrate. 

Guest hesaam
Posted
  On 8/25/2017 at 12:39 AM, Tuly said:

Good to know all the educational stuff, but as the subject says "on the hosted system"

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Our hosted system is configured to show past 30 days messages.

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