Jump to content
  • 2600Hz-logo-RGB copy.png

    Welcome to our Monster UI Apps Resource Pages!
    Below is a list of the applications developed by 2600Hz for KAZOO using the Monster UI Interface and documentation related to it. 
    If you have a question that is not covered here, check out our community forums.  

          Featured Apps

      NEW !  

    RELEASED !

    Check it Out! NEW !

               SmartPBX_x512.png          

              CallCenter-PRO_x512.png          

              PortingManager_x512.png          

             commio_AppIcon-round_x512.png          

              CSVJobsManager_x512.png        

             CallThruUs_x512.png          

    Smart PBX

    Call Center Pro

    Porting Manager   comm.io     CSV Onboarding   CallThru.us


    >>  2600Hzroundorangelogo.png   Return to Monster Apps Home Page DynamicCallerID.pngcommio_AppIcon_x512.png

  • comm.io User Guide


    STEP GUIDE  comm.io Desktop Application 

    2600Hz STEP GUIDE – comm.io Desktop Application 

    NOTE:  To install your comm.io application, please review the separate comm.io guide called Installation & Setup, HERE.

    Once you launch your application, you will see an opening dashboard similar to the screen shot below:

    Home Pages

    • Without a webphone enabled (side menu minimized)

    comm.io home screen 5.png

     

    • With a webphone enabled (side menu expanded)

     

    comm.io conf home screen webphone arrow.png

     

    NOTES: 

    • If you are using CallThru.us, this should be very similar to your phone screen. 

    The Top row will display a summary of your missed calls, voicemails and faxes.   When you have a webphone enabled, you will see a phone icon to the top right, as shown in the second screen shot.

    The next quadrants will show as follows:

    Today's Calls

    • List of both incoming and outgoing calls for the day, including the Caller ID, phone #, time and length of call

    Numbers
    The Numbers quadrant breaks down your calls based on the phone numbers assigned to you for sending / receiving calls.

    Devices
    This quadrant displays the device types that are associated with your login name and credentials.  

    • If there are more devices registered than fit in the window, look for the > arrow to scroll or use the scroll bar.
    • In the upper right corner of each box you will see an icon indicating the answer setting that has been assigned by you in your PBX.
    • An unregistered device will display as a red icon.  If your device is displaying as unregistered, talk with your administrator.  The comm.io features will still work if your device is unregistered.

    Today's Faxes
    The faxes quadrant shows a list of faxes received and sent for the day.  
    NOTE: If you are not seeing today's faxes listed, check with your date range settings under the Faxes tab.  This at times does not update to the current date, it is on our list to resolve.


    comm.io set fax dates.png
     

    Webphone access 

    If your administrator has enabled webphone access for you, you will see the phone icon to the top right of your screen, and it will also show as a device in the devices area (see image above).   For a detailed overview of how to use the webphone we have created a separate support document HERE.


    comm.io webphone icon access arrow.png

     

    Additionally you can access it from the tray icon at the top right of your browser window header, here:
     

    comm.io drop down tray settings.png

     

     If you do not see either of these access points, it's most likely because you are not logged in and if you are logged in and still don't see these access points, please contact your administrator. 

    Voicemails
    The voicemail page previews your voicemails, shows who called, to what number (if you have more than one number registered) the date and time, and the length of the message.  You can filter the list, listen to the voicemails, and/or download its media file to your computer.

     

    comm.io new voicemail page.png

     

    Top Summary,  Total Voicemails

    • Is a quick reference to total voicemails still saved in your list.  

    Voicemail Status
    The voicemail status column shows if the call is New or Listened. 

    • Once you delete a voice mail, you cannot undelete it from within comm.io.  You can move a deleted voicemail back to Listened or New status from within Monster UI Voicemails App or by contacting your admin.

    Filter drop downs

    You can use the filter dropdown under the New Voicemail block to bulk-manage files.  For example, you can ask it to select "All New", then click on "Mark as Listened"
     

    .          .       comm.io select VM options.png.           comm.io mark as new or listened.png

             

    Play Voicemail
    To play your voicemail, select the voicemail you want to hear, then from the drop down, select the Play button to the far right. 

    • Once a voicemail is played, the status button will change from New to Listened.
    • Using the icons below the play option, you can:
      • Ring your device
      • Download that specific voice mail
      • Delete the voicemail
        NOTE: By choosing "Delete" you are actually marking the VM to be deleted.  It can be recovered by your admin if requested. 

    Call History

    This page displays a chronological list of calls sent and received, the associated phone number, the time, date and duration of the call.  
     

    comm.io call history.png
     

    • Filter these calls by entering a date range and the top and selecting the Filter button.
    • Search for specific calls using the search field. 
    • You can also select the row in call history, it will ring your devices and call the received caller back.
       

    Devices and Numbers
    This page displays the devices assigned to your account.  

    comm.io devices and numbers.png

     

    NOTES:

    • If the phone icon is red, this indicates that phone is currently set as "unregistered."
      This is currently expected for Call-Thru devices, and will not affect its behavior.  To re-register a different kind of device, contact your administrator.

    Faxes
    The fax page provides information on fax activity associated with your account.    

    comm.io Faxbox Incoming.png

     

    The following options are available from this page:

    Send a fax

    Click on the blue Send Fax button at the top right of the screen to send a fax. A dialog box like the one below will display.

    comm.io send a fax.png

    NOTES:

    • You MUST include the country code in ALL outbound faxes.
    • Select the "Choose File" button to upload files from your computer.
    • Currently faxes support .pdf and .tiff file formats as attachments.
    • There is a maximum file size limit of 15mb per fax.
    • The fax "Send From" field is automatically populated based on settings defined by your administrator.

    Download the fax
    To download a fax, select the download icon to the right of the fax you want to review.

    Filter your list of faxes 
    You can filter your listing of faxes using the Filter option to the left of the Search window.  It will show a dialog box like the one below:


    comm.io fax filter.png

     

    Bulk Delete your faxes
    If you want to delete list of faxes such as "Delete all Failed Faxes" you can use the filter button above the status column.   Click on the arrow, and you will see the options below.   Once they are selected, pick the Trash button.
     

                     comm.io select faxes.png

     

    Video Conferencing
    Video conferences are implemented for use only among members in your account.  Quick steps for using this feature are below; a more detailed user guide is available HERE.

    Before You Start
    Check to make sure a conference call ID has been created by your administrator in the Conferences app.  If you have already used the conferencing app in Monster UI, these conferences will display.  If not, a quick reference to how to set this up is available at the end of the video conferencing user guide.

    Quick Overview / Steps

    1. Confirm there is a conference ID available in the Conferences tab in comm.io
    2. Join your conference!  You should see a screen something like this:

      comm.io conference 4 grid share screen webcopy.png
       
    3. Adjust settings as needed. Details are provided HERE.

     

    Settings Page
    To access the settings page, click on your user name at the bottom left corner of the left menu, OR from the tray icon listing.

     comm.io settings v2top.png

    commio settings v2bottom.png

    Call Handling

    Enable Call Forwarding
    This allows you to forward your calls to another phone number, and to retain the Caller ID.

    Voice Mails
    This will send a message to the email you define that you have received a voice mail

    Do Not Disturb
    Use this toggle to turn OFF your ringer if you do not wish to receive calls to these devices.  This is often where users manage when they do not want to be reached for office related calls.

    Software Access + Info
    Here you can choose whether or not to automatically launch comm.io when you start your computer.  

    Version #
    This will indicate the version number of comm.io. you are using.  This can be helpful if you need to troubleshoot an issue. 

    comm.io Application Updates

    Once you have downloaded comm.io to your desktop, you will receive automatic application updates.  When this happens you will see a notification asking if you want to restart comm.io and launch the update immediately or later.   

    comm.io system update dialog-PC.png    comm.io system update - mac.png

     

    ######

    comm.io homeo page redacted.pngcomm.io voicemail pagepng.pngcomm.io filter New.pngcomm.io Mark as Listened.pngcomm.io fax main page.pngScreen Shot 2019-11-07 at 2.16.22 PM.pngcomm.io settings page.pngcomm.io home screen.pngcomm.io home screen with fax.pngcomm.io home screen with fax copy.pngcomm.io Devices and Numbers page.pngcomm.io webphone icon access.pngcomm.io home page with webphone.pngcomm.io faxbox screen.pngcomm.io updated drop down tray.pngcomm.io application tray PC.pngcomm.io call history.pngcomm.io send fax.pngcomm.io filter faxes.pngScreen Shot 2019-11-07 at 2.13.30 PM.pngScreen Shot 2019-11-07 at 2.10.39 PM.pngcomm.io settings page.png

    Edited by Emily R (show revisions)



    User Feedback

    Recommended Comments

    There are no comments to display.



    Join the conversation

    You can post now and register later. If you have an account, sign in now to post with your account.

    Guest
    Add a comment...

    ×   Pasted as rich text.   Paste as plain text instead

      Only 75 emoji are allowed.

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor

    ×   You cannot paste images directly. Upload or insert images from URL.

    Loading...

×
×
  • Create New...