avig2

I created the users and added the devices via smartpbx, and I used the advanced provisioned to set the keys. I did do a restart from advanced provisioner. I double checked the ring group as well. Should I try a factory restart on the devices? i think the logs could probably help, but I’m not knowledgeable enough to read them

Do not disturb is not on. Yes, the phone is registered and could make outbound calls, the phone could also pick up parked calls. The only issue I see so far is, that this device is no longer part of the ring group and can't be directly transferred to.

Hello, A law practice just moved back into their office and 2 serious issues have just popped up out of nowhere. 1. One device/extension (Yealink t46S) goes directly to VM, no ringing (it happens to be the bosses phone, he's not happy) 2. One of the secretaries phones/extension) won't ring to her extension. I have went over the settings in Advanced Provisioner, Smart PBX and the phones themselves. I can't find any reason why this is occurring. In what is a probably related issue, both these phones are part of the main ring group and as you could imagine their extensions no longer ring. PLEASE ADVISE Thanks, Avi P.S. I have call logs but I"m not sure how to properly post them (i.e. which information needs to be hidden)

Anytime you get to it would be great, just offering your time to help is amazing!

Is there a way to bulk provision settings on the phone themselves?

Hi, Can this be done in Advanced Provisioner or does it need to be done on the phone itself?

esorae, As usual you always come through with the answers:) Could I bother you to detail the exact steps how to set this up in Advanced Provisioner i.e where do I find the "prefix" value etc. Thanks, avig2

Hmm... not the prettiest, but I’ll try. Thanks for the instructions!

Hi, is it possible to set up BLF in Advanced Provisioner to act as an intercom instead of ringing the ext. When I change the value to *0xxx the BLF stops working (ie. the light won't turn red when the other party is on the phone) ie. Type = BLF Account = Account 1 Value = *0102 (instead of just "102")

Thanks, I’ll try that.

Darren, Support indicated the same response to me, although my issue is with Yealinks. I sent over the config logs and support said that all looks good, but the phones I factory reset are both showing as not active in Kazoo and say “no service” on the phone. I’m not saying that it’s the provisioner per se, but something happened somewhere since I’ve done the same factory reset last week and the phones grabbed the configs with no issues. I’m just going to try deleting the phones and adding them back, hopefully that will work.

I could get access

Too late!! I had two phone reset to factory settings and now they are both not registered! These are both in production phones (but it's after hours). Any updates on what is going on?

Amazing! I super appreciate the step by step instructions and Video (I love video tutorials, but I obviously couldn't request one). I hope to try this out on my customer's phones later today. Thanks

I’m currently using Smart PBX

Thanks, but I think if could get BLF with call pick up working it would work out best.

Sorry, I meant Advanced Provisioner. Is it a call flow issue?

Advanced Call Flows

I"m trying to basically set up a secretary/Bosses scenario. Could I set up the BLF and call pick up feature in advanced provisioner? For example, the secretary is ext 100, boss1 102, and boss2 103 What would be the steps to set this up? Thanks

Hello, Is it possible to set up an SCA scenario using a Yealing T46S on Kazoo's hosted platform? The Yealink User Guide says it's possible "with a registered shared line". I've tried adding the same extension for two users but the system wouldn't allow it. Any ideas?

Thanks for the heads up, I just got off the phone with Go Daddy support, and I didn't feel as if they fully understood all the record types, and of course I need to wait 24-48 hours before I find out if it worked.

Thanks, I'll try it and let you know.

Hello, I"m trying to white-label with the Kazoo hosted solution. I've contacted Go Daddy multiple times but for whatever reason the only change that is taking hold is adding the sub-domain ie. portal@example.com, but nothing else is working. I gave Go Daddy the list of configuration details which kazoo provided but it's not working. Anyone have experience working with Go Daddy or any ideas how to get this done? Thanks

Worked like a charm!

Thanks! I’ll test it today