Darren,
Support indicated the same response to me, although my issue is with Yealinks. I sent over the config logs and support said that all looks good, but the phones I factory reset are both showing as not active in Kazoo and say “no service” on the phone. I’m not saying that it’s the provisioner per se, but something happened somewhere since I’ve done the same factory reset last week and the phones grabbed the configs with no issues.
I’m just going to try deleting the phones and adding them back, hopefully that will work.