Rick Guyton

I had mentioned this previously in the old community forum. But I wanted to mention it again. There is a feature in the yealink provisioning guide that'd be hugely helpful for me. It is features.factory_pwd_enable. It requires the user to enter the admin password to reset the phone via a long OK hold.  Can you please add support for this?

That Aaron! Have you guys seen the T27P? Looks like a T26G with digital BFLs. I was thinking about grabbing one of those.

Did you guys fix this? I logged in and did this today and it works.

Thanks Richard! That's the last thing that I have to go into Kazoo for anymore.

Hi Kristin, thanks for the description of the situation. It made me remember that when you change something in account settings it warns you that it will generate all new config files. Made me wonder if perhaps that would force it generate a config for that new MAC. Sure enough, I changed the admin password in account settings, saved it, accepted that all new configs would be generated and BOOM, there was my phone. When I have some spare time, I'll replicate the problem and the solution again a couple times just to be sure. But, it sounds like a good work around to me.

If I need to upgrade a phone or swap it out when it's suspected to be defective, I'm able to change the MAC address of the device in SmartPBX or Advanced Callflows. This is great! But, if I do this, the phone disappears from advanced provisioner and will not come back unless I delete the device and re-create it.

Thanks Kristin, I got one in today. The screen size was almost identical to a T22P as was the feature set. So, I tried that provisioning profile and it provisioned flawlessly. I made a few test calls to an echo test and was incredibly impressed. I called a few of my friends and walked around the room. They could tell it was a speaker phone, but thought it was very clear sounding for a speaker phone. I'm going to deploy it to a new client next week. I'll let you know what they think of it.

I'm curious if anyone has deployed the Yealink CP860 conference phone. I'm generally impressed with the yealink product offerings, but I've yet to try this phone. I'm curious how it stacks up the the more standard polycom polycom soundstations.

When I create a ring group in monster UI Advanced Callflows, I cannot set the delay and timeouts. I can enter the delay/timeouts and press save. But, when I re-open the ring group window, everything is back to 0 delay, 20 second timeout.

Hi Karl. Yea, we were using FlowRoute to manage all our toll free number for exactly this reason. Then 2600hz decided that that'd cost me $200/month to continue doing (for BYOC). So... I figured my potential downside on international calls was not nearly as high as $200/month. And with that logic, I somewhat begrudgingly ported them over and sucked it up on potential international calls. Now that I'm able to run these reports though, I see that I've really been raking it on on these toll free numbers. Not a single account has ever exceed $30 in tolls in a month. I think because all of these accounts also have local numbers as well and they all call out with the local caller ID. So their clients are much more likely to save the local number than the toll free.

Hi Katie, I've looked at it and I like what I see. It's really nice to be able to pull a report and make sure that I'm profitable across all of my accounts. And I really like the ability to do this. What'd be nice is if I could pull the Calls to UNITED STATES - INBOUND TOLL FREE. from an API somehow. What we do right now is just charge a flat $30/month for a toll free number, then hope that toll fees don't exceed the $30. Also, we don't currently allow international calling at all. Because, well we can't really bill for it. You might say that I could just pull this report every month and get these figures, then add them to the bill. To that, I'd say you are right. But, we only offer items that can be billed out automatically. 

Thanks Katie. I can confirm that this is all possible manually via advanced call flows.

I wish SmartPBX could support clients with multiple locations. It'd be very nice to be able to group a bunch of phones up into a location and have them automatically use the main number for their location to call out on, call 911 over and use a certain "location prefix" for their extensions. 

Ummm... Ok, if this isn't a bug, can you please help me understand why in the world you would ever want this behavior? In the meantime, how can I use this phone ever again or am I doomed to manual config for the life of this phone?

Hi Jr,      It used to be that simply going to the URL would crash the integrated iOS browser on iPad and the iPad chrome browser. Now it just makes the tablet run like hell. after I load the interface, there's a 10-20 second delay from when I tap a key to when it populates in the field.

Replication: - Create an account - Put a device into the account - Delete the account - Put same device into another account Expected Result: - The phone shows up in Advanced provisioner after being added to SmartPBX. Actual Result: - The phone will not show in Advanced provisioner in the new account. Diag: It seems that the provisioning profile is never deleted when you delete an account. If I check https://p3.zswitch.net/MAC.cfg the old config is still there from the old account. I'm assuming advanced provisioner in the new account sees this and therefore blocks it on the new account.

If we are talking mobile apps, I'd personally much rather see a client access app. Something that shows call logs for that user, shows voicemail box messages, fax box, busy status of other users in the system and a dialer that allows you to dial off your cell phone like you would off your desk phone.  For management, I've just been RDPing into one of my servers to use the interface. According to Katie, the webUI should work on mobile devices, but it always crashes for me. Haven't tried it on the new Monster release yet though...

Just wanted to say that I love the debudding app. Especially the "details" section. It's really nice to be able to see the device type, firmware, client AND server IPs right there. No digging needed.

So what's the status on Sprint MVNO? I have it on my personal account and I love it. I want to be able to start selling it to my clients.

@Karl: this is an example of a PIVOT call flow. What you are seeing is PHP code that resides on your server somewhere. So basically, if you setup a PIVOT callflow, 2600hz queries your webserver for a callflow and you can dynamiclly create one. In this example, the code above evaluates the callerID of the incoming call. If the first 3 numbers are 486, it gives a busy signal. If not, it tells 2600hz to go follow another callflow. @Ralley: Thanks for the example. That's awesome.

It's nice, but not earth shattering. Sure the transcription isn't word for word correct. But, you can get the general gist of what's being said. Mostly I care because current ringcentral & vonage business clients beat me up about it when we are selling to them.

Are their any plans in the works to implement voicemail transcription?

Yea, we can't do it by pre-defined numbers. But, my impression is that most solicitation companies use multiple DIDs to call anyhow. Too cumbersome to include in a callflow. But it'd be cool if we could figure out a way to program a BLF button to add the current caller to a block list.

Sure Karl, we recommend currently that clients that get bombarded with robocalls simply put a menu item at the beginning of their call flow. Even if they don't really need one, they can just make two menu items like "press 1 for sales and 2 for service" even if they ring the same phones. Sure, that won't stop real person sales, but it will prevent the robodials since they won't press 1.

Hi raj, putting a menu in front is exactly how we resolve this. I tell people to just put two menu items that do exactly the same thing if that's what they need to do.