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Everything posted by Chuck

  1. Hi Mark, Thanks for the reply. Unfortunately we are trying to win a 25 seat opportunity and it involves replacing the existing call center product the customer is using and it currently rings all of the available agents simultaneously. Why is ringing all of the agents highly discouraged? What if there are only 3-5 agents? How do you set up the queue to be able to ring all the users. If we can demo this capability we can win the deal :-) Thanks, Chuck
  2. Katie,  The new layout and organization is very clean and I think I will be able to follow things easier with the updated interface.  Thanks for pulling this new look together.
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