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"Time flies when you are having fun. Can't believe it has already been 12 years. Since this photo: 1. We have 2 of the largest 3 enterprises in the world as our clients. 2. We have one of the top 3 largest North America wireless providers as our customer (and about to bring on a second). 3. We have customers and opensource users in 6 of the 7 continents. Still hoping to find someone in Antarctica that needs a distributed communication platform. 4. We have 90+ employees (still mostly engineers/product people). 5. We are still bootstrapped. Our passion is to bring all business communications together. We could never have done this without the amazing team members and our customers who believed in us. Excited to see where the next 12 years take 2600Hz." Patrick Sullivan, Co-founder and Co-CEO 2600Hz Highlights From Q3 We welcomed July with some exciting news! We were awarded the UC Product of the Year Award from TMC. CEO of TMC, Rich Tehrani, said, "Our judges were very impressed with the ingenuity and excellence displayed by 2600Hz in their groundbreaking work on KAZOO." We attribute this award to the dedicated work from our team members who are continually innovating and maintaining an incredible platform. Also in July, we announced that we'll be Gold Sponsor at the Cloud Comms Summit US taking place in October. Our Co-founder and Co-CEO, Patrick Sullivan, will be on a panel with representatives from Cisco, Microsoft, and RingCentral to offer some key tips to ensure service provider success. Clint Mohs, our Head of Marketing, will do a fireside chat with the Director at Cavell, Matthew Townend, about key industry trends. If you plan to attend the Cloud Comms Summit in October, please join us for both the panel and fireside chat, and come see us at our booth. We'll have some awesome swag to give away. In August, analyst Jon Arnold spoke with Sullivan to discuss the evolution of business in the past 5-10 years, focusing on building the communication foundation, combining comms elements company-wide, and explaining why we offer UCaaS and CCaaS together. Listen to the full podcast here. We wrapped up the 3rd quarter with a UC Today article introducing comm.land, our new end user portal that unifies the communications provider's solutions into one UI. This new portal will allow employees to maximize productivity and to unify all communications solutions. We are thrilled about this new UI, and we will keep you posted with updates. Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q3: We announced support of ALE devices. Our head of CPaaS, Emily Ransford, talked to UC Today about the latest marketplace developments from 2600Hz. We were excited to announce our Gold Sponsorship with Cavell Cloud Comms Summit US. Our Software Development Manager, Ashley Vernon, sat down with UC Today to introduce a new end user portal that unifies the communications provider’s solutions into one UI. Clint Mohs, Head of Marketing at 2600Hz joined Cavell Group Senior Analyst, Patrick Watson, to discuss the latest market trends. Excellent podcast! Recapping KAZOOcon, we focused our blog post on 3 great takeaways from this year's conference. We published a case study on our partnership with Xarios in improving call center analytics and reporting. That’s our update for now! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on LinkedIn, Twitter, and Facebook.

2022 Q2 Newsletter From July 7, 2022 We can’t believe another quarter has gone by and that we’re halfway through 2022 already! We hope that everyone is having a great start to the summer. As always, we’ve been busy and are excited to share these updates with you. Highlights From Q2 In April, we published a new podcast with Xarios Technologies that provides an update on the strategic partnership we launched between KAZOO and Dimensions in March of 2020. This episode focuses on how this partnership has evolved to include more robust call reporting and analytics that provide insight into anything from Call Center metrics to SIP trunk usage. We also touched on the role these data and reporting tools will play in the hybrid or remote workforce. If you would like to be featured on the In the Cloud w/2600Hz podcast or have an idea for an episode, reach out to us at marketing@2600hz.com! The month of May was all about KAZOOcon for everyone at Team 2600Hz! The product teams across the company were heads down finalizing the new features and apps launched at KAZOOcon, while our engineers and QA team were hard at work ensuring they would be ready for the KAZOO 5.1 release. Barring a few hiccups we've all gotten used to with virtual events, KAZOOcon was a HUGE success thanks in large part to our amazing community of partners. If you didn't get a chance to register or had to miss some of the event, the full conference is available on demand here, so you can get fully up to speed on all the exciting new features coming to the platform! We wrapped up Q2 with some exciting inclusions in industry publications. Rocco Research included 2600Hz in their 2022 CPaaS Market Intelligence report, and UC Today featured 2600Hz in their 2022 UC Market Guide. It is always great to be recognized by thought leaders in the industry and even better when they are highlighting the true strength and flexibility of KAZOO! Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q2: UC Today published a feature on 2600Hz and KAZOOcon in April. The American Business Awards recognized 2600Hz as the 2022 Company of the Year in the Telecom category. We published a new blog post that's packed with useful tips—Five Tips on Being Successful Among the Convergence of Technologies. A Few Friendly Reminders 2600Hz Community Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and have been updating our Support page that features downloadable resources (including white-label docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. In the Cloud w/2600Hz Podcast Check out our newest episodes here! Don’t forget to bookmark our podcast page since we’ll be adding to it and are making some exciting changes to the podcast in 2022. And, be sure to like and share your favorite episodes and leave a review wherever you’re listening! If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at marketing@2600hz.com!

2022 Q1 Newsletter From March 30, 2022 It’s hard to believe that we’re almost at the end of the first quarter of 2022 — time flies! Spring has sprung, and we hope you’re having a great start to the new year. As always, 2600Hz has been hard at work which means we have lots of exciting updates for you. Highlights From Q1 In January, we relaunched our monthly podcast series with an exciting new episode, "How to Scale Your Cloud Communications Business with Mike Tessler." In the Cloud w/2600Hz features interviews with industry experts, inside looks at what's happening at 2600Hz, and fun "did you know?" chats about what's going on in the world of cloud communications. We release new episodes on the second Wednesday of every month and you can listen to them on your favorite podcast platforms including Apple Podcasts, Google Podcasts, Spotify, Overcast, and more. Make sure you check it out and subscribe! In February we announced that KAZOOcon is back! Join us on Tuesday, May 24th at 9am PT for a cutting-edge virtual event that offers an interactive experience for all attendees and includes opportunities to engage with the 2600Hz team, KAZOOcon sponsors, and fellow attendees through an unparalleled networking session, live Q&A, and more. This year’s agenda features exciting updates from the 2600Hz team, insight from industry insiders, and much more. You can still secure a discounted ticket through April 30th! Don’t delay—register today using promo code "SAVE50" for 50% off your ticket. We closed out the first quarter of 2022 with a very exciting product launch! We released comm.land, 2600Hz's next generation front end user portal, on March 9th. Powered by KAZOO, 2600Hz’s hybrid UCaaS and CPaaS platform, comm.land gives users all of their personalized communications systems in one place. A true business solution, comm.land is launching alongside our completely revamped webphone that provides an exceptional end-user experience. 2600Hz customers can get comm.land today by signing up for it here. Want comm.land but not a 2600Hz customer yet? Email sales@2600hz.com to find out how you can get set up. Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q1: Industry analyst and TalkingPointz blogger Dave Michels mentioned 2600Hz in his My 2021 article. We were named a Top 10 Cloud Phone System for the Enterprise by EM360. TMCnet named KAZOO 2022 Internet Telephony Product of the Year. Our Co-CEO and Co-Founder Patrick Sullivan was invited to chat with Evan Kirstel, a B2B tech influencer, live on LinkedIn about comm.land. UC Today featured 2600Hz in the articles Is Asynchronous Working the Answer to Employee Burnout? and Recognising the Importance of Employee Experience. We published a few new blogs, including Improve Engagement With These Helpful Asynchronous Collaboration Best Practices and UC Success: Scale or Niche. We had three exciting guests on the podcast this quarter! New episodes include How to Scale Your Cloud Communications Business with Mike Tessler, How To Become A Trusted Advisor With Evan Kirstel, and How to Build a Successful Cloud Comms Business with Alan Rihm. A Few Friendly Reminders 2600Hz Community Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and have been updating our Support page that features downloadable resources (including white-label docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. In the Cloud w/2600Hz Podcast Check out our newest episodes here! Don’t forget to bookmark our podcast page since we’ll be adding to it and are making some exciting changes to the podcast in 2022. And, be sure to like and share your favorite episodes and leave a review wherever you’re listening! If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at marketing@2600hz.com! Partner Spotlight Xarios Technologies 2600Hz started our partnership with Xarios in early 2020, and the relationship has continued to develop over the past two years. Xarios's Dimensions platform compliments KAZOO with an added layer of reporting functionality. By leveraging Dimensions alongside KAZOO, our partners can: Choose for list of completely customizable reports, including Calls by DID, Calls by Ring Group, and Calls by Queue Use Quick Filters to focus their reports based on any metric View a call's entire lifecycle Playback, download, and control access to call recordings And much more! For more information, visit Xarios's website and be sure you're subscribed to our podcast In the Cloud w/2600Hz, because our host sits down with the Xarios team for April's episode. That’s our update for now! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter,Facebook, and LinkedIn.

Q3 2021 Quarterly Newsletter From September 29, 2021 It’s the end of Q3 and, even though our team has already grown quite a bit this year, we’re still growing! Check out our Careers page and let us know (or forward it to a friend!) if you’re interested in joining our growing, distributed team. Highlights From Q3 Speaking of hiring and growth...in July we announced the expansion of our global sales efforts with Demetrio Rico joining 2600Hz as VP of Global Sales. Demetrio has led several successful global sales teams and has contributed to the rapid growth of telcos for more than 20 years. Most recently, he served as Global Director, Service Provider Development for Five9 where he helped Service Providers launch Cloud Contact Center. Prior to Five9, Demetrio was the Director of Customer Experience for Cisco and Global Vice President of Professional Services for Broadsoft where he ran a 200-person team. In August we announced our partnership with TeamMate Technology to provide our customers with a Microsoft Teams direct routing integration. This integration offers a SIP trunk integration from Teams to KAZOO for making outbound and receiving inbound calls from within both the desktop and mobile Microsoft Teams application. We have paired the convenience of the MS Teams app with the resiliency and reliability of the KAZOO platform, along with the callflows, apps, and other essential tools available within KAZOO. The beta testing period is currently on-going, and we are very excited for the official release on October 3rd! September was a month for virtual events! We were a Gold Sponsor of Cavell’s Cloud Comms Summit, which was virtual again this year. Our new VP of Global Sales, Demetrio Rico, got on camera to give a keynote presentation about the rebirth of CPaaS, and our team attended sessions about Microsoft Teams, enhancing customer engagement, and challenges services providers can’t ignore. We also sponsored SpawnFest 2021, a BEAM-based hackathon, that took place virtually on September 18th and 19th. During the event, teams from around the world created the best BEAM-based applications they could, and judges selected winners in a variety of categories. It was an exciting event that we look forward to sponsoring again next year! Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q3: Our Co-Founder and Co-CEO Darren Schreiber sat down with Dave Michels and Evan Kirstel on the TalkingHeadz podcast to discuss the shifts and trends occurring in communications. VP of Global Sales Demetrio Rico was invited on the Cavell Cloud Conversations podcast to talk about crucial trends impacting partners and the channel UC Today featured 2600Hz in the articles How Can Channel Sales Benefit You? and Business Agility Can Slash Your Route to Market Times We published a few new blogs, including How Cloud Comms Providers Can Benefit from Business Agility and a Q&A with the organizers of SpawnFest, a BEAM-based hackathon that took place in September. We also released three new podcasts: What’s New with KAZOO featuring our CTO Karl Anderson, KAZOO & Microsoft Teams with guest Micah Singer, founder and managing director of TeamMate Technology, and SpawnFest!, a conversation with organizers about the hackathon. Friendly Reminders 2600Hz Community Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and have been updating our Support page that features downloadable resources (including white-label docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast We revamped our podcast this year and you’ll definitely want to check out our newest episodes here! Don’t forget to bookmark our podcast page since we’ll be adding to it, or better yet, subscribe wherever you listen to your favorite podcasts so you don’t miss an episode. If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at marketing@2600hz.com! That’s our update for now! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter,Facebook, and LinkedIn.

Q1 2021 Quarterly Newsletter From March 30, 2021 It’s hard to believe that we’re almost at the end of the first quarter of 2021 — time flies! Spring has sprung, and we hope you’re having a great start to the new year. As always, 2600Hz has been hard at work which means we have lots of exciting updates for you. Key Highlights From Q1 We began the year in January with an exciting announcement that our very own CEO and Co-Founder Darren Schreiber joined the Cloud Communication Alliance’s Board of Directors. We’re thrilled that Darren was elected to the Board and look forward to all of his contributions to the CCA. In other big news around 2600Hz, we welcomed a new Product Marketing Associate to expand our marketing team. He has jumped right in and is already making his mark— you can hear him on the Free UC w/ 2600Hz podcast as our new co-host! He shared his expertise in episode 25 about creating a profitable pricing strategy and episode 26 about why we’re running out of phone numbers. In February we relaunched our Call Center page — if you haven’t seen it, we encourage you to check it out! We enhanced the page with more screenshots of our Call Center’s UI so you can see just how user friendly it is. Speaking of 2600hz.com, we’re in the process of expanding the site and, over the next few months, we’ll be adding a handful of new pages and resources. Be sure to keep an eye out! We have also added a few exciting sections to our Community Forums, including a Tips and Tricks forum that contains all the nuggets of KAZOO wisdom to put you one step closer to being a super user, and a brand new and a brand new Product Board — a one-stop shop for all feature requests where you can submit your ideas/feature requests, vote on existing requests, and see which ones we’re currently working on. And, in case you’re looking for tips on submitting or formatting a post in the Forums, we added those for you here. Just as in years past, 2021 is shaping up to be an extremely busy year. We’re closing out the quarter strong with a productive March. First, we released security enhancements to ensure our customers and their end users are even safer when provisioning phones. We also completed a multi-month project that involved upgrading our data centers so that our network is faster and more stable than ever. In addition, we were a Gold Sponsor of Cavell’s Cloud Comms Summit Europe, a multi-day event that convened Service Providers and vendors from across Europe and the US. Our COO and Co-Founder Patrick Sullivan discussed how Service Providers can stay ahead in a competitive market and joined other industry leaders for a panel discussion about innovation in the 2020s. We’re always excited to be part of Cavell Group’s events, meet and mingle with industry colleagues (even if virtually), and learn from Cavell’s group of experts. Marketing Updates It wouldn’t be a 2600Hz newsletter without some media and press updates. Here are a few highlights from Q1: Our COO and Co-Founder Patrick Sullivan joined Cavell for a podcast about Exploring Enterprise Needs. We were mentioned in a few No Jitter articles including The Newest UCaaS Provider: No Wires Attached and Evolution of CPaas: Voice is Next. UC Today wrote a few new articles featuring 2600Hz and our partners, including 2600Hz & Vinix Blast Partner in Moving UC Forward, 2600Hz Highlights Product Design for a Better Customer Experience, and 2600Hz Headlines Cavell’s Cloud Comms Summit Europe 2021. We published a few new blogs, 2600Hz’s 2020 Year in Review and Why We’re Running Out of Phone Numbers. Announcements were sent out about 2600Hz CEO Darren Schreiber being Appointed to the Cloud Communications Alliance Board of Directors and 2600Hz’s Sponsorship of Cavell's Cloud Comms Summit Europe. A Few Friendly Reminders Product Focus Groups — As mentioned earlier, we’ll be hosting Product Focus Groups throughout 2021. We would love for you to join us! Sign up for our Product Feedback List so you don’t miss the invite for our next focus group. We’ll also be posting about it in the Community, so you can keep your eye on that as well. Speaking of the Community... 2600Hz Community — Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and recently launched a Support page that features downloadable resources (including white label docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast — We revamped our podcast in the new year and you’ll definitely want to check out our newest episodes! Find out how we’re switching things up this year by listening to this short and sweet episode, and check out our newest episodes here! Don’t forget to bookmark our podcast page since we’ll be adding to it, or better yet, subscribe to it wherever you listen to your favorite podcasts so you don’t miss an episode! If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at marketing@2600hz.com! That’s our update for now! We will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn!

Q3 2020 Quarterly Newsletter From September 30, 2020 Fall is here and we only have one more quarter of 2020 to go. The 2600Hz team took no breaks this summer, which means we have a ton of exciting updates for you. One of the many things we did in Q3 was create a Product Survey Forum in our Community. Since nobody knows this industry better than you, we would love your input in guiding our roadmap, testing out our prototypes, and providing valuable feedback. You don’t have to be a current customer to participate in the surveys, so check them out and make sure to join the Community and follow the topic so you’ll be notified when new surveys are available. Key Highlights From Q3 Back in July, 2600Hz was named 2020’s Best Wholesale Cloud Communications Provider of the Year by a panelist of industry-leading analysts as part of the annual UC Awards! We are thrilled to be recognized for our innovation and growth, and are grateful for all of our partners. We couldn’t have done it without all of you! Learn more about the UC Awards and see a list of all the winners here. In August we announced a new and exciting partnership with OneBill, a leading billing and revenue management platform provider. Through this partnership, we’re bringing our customers a streamlined integration between KAZOO and OneBill’s platform. This integration enables our customers to streamline and automate order provisioning, billing, invoicing, and taxation to save time, reduce manual errors, and ultimately enhance their customer’s experience. Read more about it here. September was a busy month for us also, as we sponsored and attended the annual Cloud Comms Summit. We are always proud to be a partner of the Cloud Communications Alliance, and never cease to enjoy attending their events. The CCA, along with The Cavell Group, did a fabulous job putting on the multi-day virtual event where we gained a ton of valuable insights about the state of the market (which we summarized for you here). Not only that, but our very own Alisa Bartash had the opportunity to represent 2600Hz in the event’s Shark Tank competition — and won! Other New Product Releases & Updates CSV Onboarding App — Fast SmartPBX onboarding is now possible on all of our platforms with the CSV Onboarding app. It enables you to perform bulk uploads to create new users and associate SIP devices in one job, replacing the process of entering this data manually. Simply upload your csv file, confirm the record mapping is correct and voila! The users will be added to SmartPBX. To make it even easier, there is a .csv template you can download here in the community, and you can learn how to use the app with our video, user guide and FAQs here Dynamic Caller ID App — Also now available on all platforms, the Dynamic Caller ID app helps you and your customers ensure your outbound business calls are answered and reduce the likelihood of your calls being screened with Dynamic Caller ID. This application allows you to set unique rules that modify the caller ID display based on the outgoing phone in just three easy steps. You can set rules that match a feature code, area code(s), or a Regular Expression. Once set, each outgoing call that matches the pattern can display a modified phone number on the caller ID screen. Check out our video, user guide and FAQ here. 988 National Suicide Prevention Lifeline — The FCC has designated 988 as the new nationwide 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors. All phone service providers are now mandated to direct 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022. 2600Hz has already implemented 988, so for customers using 2600Hz minutes, 988 will automatically route to the hotline. BYOC customers will need to implement it, and you can learn how to do so here. In Case You Missed It It wouldn’t be a 2600Hz newsletter without some media and press updates. Here’s some news and a few marketing highlights from Q2: Our COO & Co-Founder Patrick Sullivan was interviewed by Telecom Reseller’s Doug Green for this CCA podcast, where they discussed the benefits of adding a second UC platform. Listen to it here. UC Today wrote two new articles featuring 2600Hz, WFH Requires Mobile Stability Powered by Cloud and The Benefits of Enterprise Communications White-Labeling. The Xarios team joined us on the Free UC w/ 2600Hz podcast to talk about how call center analytics can transform your business. We also had an in-depth discussion about how coronavirus has changed telecom over the past six months and areas that need to be addressed moving forward. We wrote about the key industry insights from the Cloud Comms Summit and share how you can stand out and capture market. A Few Friendly Reminders 2600Hz Community — Join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re constantly adding to the Community, and recently launched a Support page that features downloadable resources (including white-labelable docs!) and a series of videos explaining how to get started with KAZOO. To visit the community, click here. Free UC w/ 2600Hz Podcast — Our podcast is still going strong and we’ve added a few episodes this quarter that you definitely don’t want to miss! To make listening even easier for you, we created a new podcast page that gives you access to all 21 episodes in one place. Check it out here, and don’t forget to bookmark the page since we’ll be adding to it! If there are any specific topics you would like us to cover or guests you would like us to talk to, let us know at marketing@2600hz.com!That’s our update for now! We’ve been working hard and will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn.

Quarterly Newsletter June 2020 We hope you, your loved ones, and your colleagues are doing well and staying safe. It’s been a busy quarter for 2600Hz and everyone on our team from Engineering to QA and Operations to Marketing have been working hard to bring you more tools that enable productive remote work. In case you missed it, we released a ton of new products, features, and functionality and we have a lot more great things planned for Q3. Key Highlights From Q2 As part of our commitment to enabling remote work, we reprioritized our roadmap and brought our customers the comm.io desktop app. Video conferencing, a WebRTC-based softphone (we call it a web phone), virtual faxing, and more are built in, giving users all of their personalized communication information and tools in one place, right on their desktop or laptop. Check out the new comm.io site to see all that it can do! What Do You Want In An Operator Console? We are continually enhancing our product suite so we can provide you with the best reseller and end user tools that will help your business be successful. We are going to start sending out product surveys to get your input and to help us identify exactly what you and your customers need. We’re currently working on improving our Operator Console and have a few questions for you based on your customer’s requests and feedback when it comes to operator and attendant functionality. Please take our short 6 question survey that won’t take more than 2 minutes of your time. Your response will make a difference! You can take the survey here. Other New Product Releases & Updates In addition to releasing comm.io, we rolled a TON of new updates, features, and functionality in Q2 and already have more in the works that we’re planning to roll out in Q3. In case you missed it, here are some of the exciting releases and updates from Q2: SMS — You can now send and receive SMS on most 2600Hz DIDs! Receiving inbound SMS is configurable via Webhooks and outbound SMS can be sent by utilizing our APIs or Zapier. If you have a Zapier account, you can connect SMS by Zapier with over 2,000 apps to create automations and custom notifications. Another great thing about SMS, you ask? You can send and receive SMS on softphones and any desk phone that supports message notifications! There truly are infinite useful and creative ways to utilize SMS...check out this blog for some interesting use cases and examples! Voicemail Transcription — This feature helps users stay connected by converting voicemails to text. Transcriptions can be emailed or viewed in the Voicemails section of Comm.io. The feature is powered by Google’s ARS system, so it has phenomenal accuracy. There is a fee for using this feature ($0.05 per minute) so it is off by default for all existing voicemail boxes. New voicemail boxes currently have the feature enabled (although we're going to be changing it to be off by default in the next update) so if you don't want to use it, you'll need to disable it. It’s easy to enable or disable — watch how to do it here! Announce-Only Voicemail Box — Perfect for closures and other informational messages, announce-only voicemail box enables a voicemail box to play a recorded message without allowing callers to leave a voicemail. This feature can be enabled and messages can be easily changed at any time in the Voicemail Boxes section of SmartPBX by going to Advanced, then Options. Hold Music Resume — Hold music no longer restarts at the beginning every time you put a caller on hold! This is ideal for custom/sales messages because callers will now hear a continuation of the message, instead of it restarting at the beginning every time the caller is placed on hold. We’re already planning our first release of Q3, so keep an eye on your email! In Case You Missed It It wouldn’t be a 2600Hz newsletter without some media and press updates. Here’s some news and a few marketing highlights from Q2: UC Today published not one but two exciting articles featuring the 2600Hz team — SMS is Key to COVID-Era Business Survival and 2600Hz Intros Beta Softphone & Video Conferencing. We rolled out a series of video tutorials about how to get started with KAZOO to help new partners get up and running in no time. Check them out here. 2600Hz was featured in UC Today’s UC Market Guide 2020 and our very own Patrick Sullivan contributed an article about the often-overlooked characteristic of UC providers & their solutions. Download it here. Patrick was also invited to do a video podcast with The UC Buyer, which you can check out here. We published new blogs about provisioning devices, business agility and SMS. We added a few new podcasts to our podcast page here. A Few Friendly Reminders 2600Hz Community — Are you a member? It’s a forum where you can join in on timely discussions with your peers, get support for all things KAZOO, and find the latest 2600Hz resources. You don’t have to be a 2600Hz customer to be a member, but our customers do get access to additional resources and documentation. We’re making the forums even more user friendly, updating many of the documents, and adding even more support docs for our users and resellers. If you aren’t part of our community yet, join today and keep an eye out for exciting updates! Visit the community here. Free UC w/ 2600Hz Podcast — Our podcast is still going strong and we’ve added a few episodes this quarter that you definitely don’t want to miss! To make listening even easier for you, we created a new podcast page that gives you access to all 20 episodes in one place. Check it out here, and don’t forget to bookmark the page since we’ll continue adding to it! Monthly Business Partner Calls — If you’re a paid 2600Hz customer, these are for you! On the 3rd Wednesday of each month, we hold an interactive call with our CEO and Co-Founder Darren Schreiber. During each call, Darren shares need-to-know information that applies to your business and is available to answer any questions you may have. This is the ideal opportunity to engage with Darren on a regular basis while learning about important updates that can help your business thrive. Find more information about our next call here. That’s our update for now! We’ve been working hard and will have a lot more exciting news and updates for you soon, so keep an eye on your inbox and don’t forget to follow us on Twitter, Facebook, and LinkedIn.