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Found 1 result

  1. Overview The Debug Tool gives you real time information, including SIP registration status, device connectivity, notification logs, and device subscriptions to aid in solving network issues. If more technical assistance is required, the Debug Tool provides enough information to allow support staff to quickly identify the problem and provide a solution to a system administrator. The information collected can be used to: Verify a registered line. Monitor network for errors. Verify correct branding on outgoing emails. Inspect and determine BLF issues. Flush BLF. Monitor active calls in real time. Features Registration Status View SIP registration status to determine any registration errors. Monitor the customer’s local LAN IP address and public IP. Device Connectivity Information Displays how a device is connected to the system and includes information on network, ISP, datacenter and proxy connection. Notification Logs Conference Manager’s globally optimized network provides locally dedicated numbers across the globe. Global attendees can select from a multitude of dial ins, using various country codes, while only accumulating local call charges. Presence Verifies that correct packets are sent to SIP device. If incorrect, helps trace location of error. Channels Real time info of active calls. Displays active calls and channel connectivity to PSTN Network. Technical Specifications Major Debug Components SIP Registration Device Connectivity System Notification Logs Presence Channels SIP Registration SIP Username Name Presense ID Contact (Local IP) Source (Public IP) Date/Time Device Connectivity Information Device Information SIP Username Account Name Domain/Realm Device Type/Model Network Local IP Public IP via ISP Proxy Server Connectivity Scheduled Check-In (sec) Lost Connectivity Notification Technical Details on JSON payload Notification Logs Searchable Displays: Status Template From To Date/Time JSON payload Presense Searchable Shows: Subscription ID MWI BLF Flush Button Details: List of Subscribers Last JSON Payload Sent Channels Searchable Shows: Created Timestamp UUID Destination Direction Other Leg Details on JSON payload
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