Joseph Watson Posted September 24, 2018 Report Posted September 24, 2018 Hey, Does anyone know if there is a Monster-UI App for ACDC?
2600Hz Employees Mark Magnusson Posted September 24, 2018 2600Hz Employees Report Posted September 24, 2018 There is no official 2600hz Callcenter app that supports ACDC.
tomas_ Posted September 24, 2018 Report Posted September 24, 2018 We're using the old Kazoo-UI app for ACDC. It's build for Kazoo v3 but works with v4 also; https://github.com/2600hz/kazoo-ui
Joseph Watson Posted September 24, 2018 Author Report Posted September 24, 2018 Is there away to run this App with Monster UI, or do you have to manage everything in Kazoo UI?
tomas_ Posted September 25, 2018 Report Posted September 25, 2018 I don't know if it's possible to integrate into Monster UI, we are running the Call Center app in a separate Kazoo UI installation (but on the same server). Our Call Center customers need to login at Kazoo UI separately. You also need to know that the Call Center app isn't very good, however it lets you setup and manage ACDC queues and agents, and the agents can see all calls in the queue(s), and also log in and out from the queues. That's about it. A lot of small bugs exists, one is that the call list isn't sorted correctly (calls gets in random positions and not in order they called in) etc. But it meets the absolutely most basic needs to provide a call queue service to customers.
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