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Referencing System Media files


simonp22
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According to https://github.com/2600hz/kazoo/blob/master/applications/crossbar/doc/media.md You can PUT system media files at the endpoint 

http://server.com:8000/v2/media

How do I reference these using crossbar from an account, say, when creating a menu and I want to use some system media as a menu greeting?

"data": {
      "name": "Test menu 2",
      "record_pin": "1234",
      "retries": 3,
      "suppress_media": false,
      "timeout": 10000,
      "interdigit_timeout": 2000,
      "max_extension_length": 4,
      "allow_record_from_offnet": true,
      "hunt": true,
      "media": {
         "exit_media": true,
         "greeting": "{SYSTEM_MEDIA_ID}",
         "invalid_media": true,
         "transfer_media": true
      },

The above doesn't work, what am I missing?

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Did you add account id in the url? Next time, it might be helpful to post the error message as well. thanks

Here is the link to create a media file. I hope that helps.

PUT /v2/accounts/{ACCOUNT_ID}/media

https://github.com/2600hz/kazoo/blob/master/applications/crossbar/doc/media.md#create-a-new-media-object-required-before-uploading-the-actual-media-data

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I think you misunderstood the question or didn't read the documentation I attached. I am trying to upload new system media that can be accessed by all accounts.

Quote

Kazoo provides some default system media files for common things like voicemail prompts. These are accessible via the media Crossbar endpoint as well, if your user has super duper admin privileges. To manipulate those resources, simply omit the /accounts/{ACCOUNT_ID} from the URI.

For example, to get a listing of all system media files:


curl -v -X GET -H "X-Auth-Token: {AUTH_TOKEN}" http://server.com:8000/v2/media
 
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ok ok. The exact payload seems missing an opening and two closing brackets. I used this payload and was able to load by a super duper account. 

$ cat media3.json
{"data": { "name": "Test menu 2", "record_pin": "1234", "retries": 3, "suppress_media": false, "timeout": 10000, "interdigit_timeout": 2000, "max_extension_length": 4, "allow_record_from_offnet": true, "hunt": true, "media": { "exit_media": true, "greeting": "someformofid", "invalid_media": true, "transfer_media": true }}}
--
$ curl -X PUT -d@media3.json -H "X-Auth-Token: $AUTH_TOKEN" http://localhost:8000/v2/media | python -mjson.tool

^ which gives me success status code.

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The system_media prompts are intended for the pre-built callflow actions, such as the voicemail prompts, and aren't generally meant for account-level usage. Does that make sense?

Instead, you would upload a media file to the account (or a reseller/master account) and reference it with `{ACCOUNT_ID}/{MEDIA_ID}`.

You can also try `"greeting":"/system_media/{PROMPT_ID}"` in the JSON if you really want to use a system prompt in a menu callflow action. I think it might work but buyer beware!

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Thankyou for that, however I can still not seem to get it working.

I've tried `{ACCOUNT_ID}/{MEDIA_ID}` and `/{ACCOUNT_ID}/{MEDIA_ID}` after putting media under both master and reseller accounts, however all I am hearing is white noise on the line when I enter the menu. 

I have confirmed that I can play each media through /accounts/{ACCOUNT_ID}/media/{MEDIA_ID}/raw successfully

 

Any ideas?

 

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HI, have managed to pull some logs of a couple of things I have tried so far. 

For reference, the IDs relate as follows:

ac1544069b777dc7df4eaa3e244dfa53 - master account

ca22586acf157026711a369233f6d2c1 - sub account

141c0020c0642bbccdaeba00c28c8179 - media ID under the master account

 

Proof the media exists in the correct place

GET /v2/accounts/ac1544069b777dc7df4eaa3e244dfa53/media
{
   "page_size": 1,
   "data": [
      {
         "id": "141c0020c0642bbccdaeba00c28c8179",
         "name": "Inspirational Ideas",
         "media_source": "upload",
         "language": "en-us",
         "is_prompt": false
      }
   ],
   "status": "success"
}

Menu Referencing

GET /v2/accounts/ca22586acf157026711a369233f6d2c1/menus/76df8ec523c8a9b30665557e4cbb1805

{
   "data": {
      "name": "Test menu 2",
      "record_pin": "1234",
      "retries": 3,
      "suppress_media": false,
      "timeout": 10000,
      "interdigit_timeout": 2000,
      "max_extension_length": 4,
      "allow_record_from_offnet": true,
      "hunt": true,
      "media": {
         "exit_media": true,
         "greeting": "ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179",
         "invalid_media": true,
         "transfer_media": true
      },
      "id": "76df8ec523c8a9b30665557e4cbb1805"
   },
   "status": "success"
}

 

Logs when calling the menu 


2019-08-05T09:44:43.161906+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_media_url:48(<0.23547.94>) lookup media url for /account%2Fca%2F22%2F5
86acf157026711a369233f6d2c1/ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179
2019-08-05T09:44:43.162730+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:243(<0.23547.94>) raw account id doesn't process '<<"ca/22/586acf157026711a369233f6d2c1">>'
2019-08-05T09:44:43.163552+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_media_file:68(<0.23547.94>) fetching attachment url for '<<"account%2Fca%2F/2%2F2/586acf157026711a369233f6d2c1">>' , '<<"ac1544069b777dc7df4eaa3e244dfa53">>', '<<"141c0020c0642bbccdaeba00c28c8179">>'
2019-08-05T09:44:43.164372+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kzs_util:83(<0.23547.94>) unknown type for database account%2Fca%2F/2%2F2/586acf157026711a369233f6d2c1
2019-08-05T09:44:43.165147+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:114(<0.23547.94>) stacktrace:
2019-08-05T09:44:43.178058+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kzs_util:db_classification/1 at (84)
2019-08-05T09:44:43.195081+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kzs_plan:get_dataplan/1 at (68)
2019-08-05T09:44:43.212294+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kzs_plan:plan/2 at (45)
2019-08-05T09:44:43.229812+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kz_datamgr:attachment_url/4 at (1095)
2019-08-05T09:44:43.247122+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: kz_media_file:maybe_proxy/2 at (70)
2019-08-05T09:44:43.264174+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_util:121(<0.23547.94>) st: media_listener:handle_media_req/2 at (55)
2019-08-05T09:44:43.281600+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_media_file:72(<0.23547.94>) no attachment URL found
2019-08-05T09:44:43.282307+01:00 kazoo-dev-1 2600hz[394]: |1b7b3066-3200-1238-4c8e-0242ac110004|media_listener:147(<0.23547.94>) media stream URL:
2019-08-05T09:44:45.158544+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_amqp_worker:898(<0.489.0>) req timeout for call_collect
2019-08-05T09:44:45.159424+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_util:1303(<0.153.51>) timeout when getting media url from amqp
2019-08-05T09:44:45.160266+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_util:1165(<0.153.51>) failed to get media path for /account%2Fca%2F22%2F586acf157026711a369233f6d2c1/ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179: timeout
2019-08-05T09:44:45.161132+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_fs_channel:164(<0.153.51>) channel is not bridged
2019-08-05T09:44:45.165851+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_fs_channel:729(<0.192.51>) channel has ecallmgr ecallmgr@{DOMAIN_NAME} (we are ecallmgr@{DOMAIN_NAME})
2019-08-05T09:44:45.359488+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_util:157(<0.153.51>) execute on node freeswitch@{DOMAIN_NAME}(1b7b3066-3200-1238-4c8e-0242ac110004) kz_multiset(playback_terminators=#*0123456789): ok
2019-08-05T09:44:45.366259+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_call_events:690(<0.147.51>) publishing call event channel_execute_complete 'play(/account/ca/22/586acf157026711a369233f6d2c1/ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179)' result: file not found
2019-08-05T09:44:45.367171+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_amqp_channel:234(<0.481.0>) published to callevt(direct) exchange (routing key call.CHANNEL_EXECUTE_COMPLETE.1b7b3066-3200-1238-4c8e-0242ac110004) via <0.439.0>
2019-08-05T09:44:45.368014+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|kz_amqp_worker:659(<0.481.0>) published message 1564994685345133 for <0.147.51>
2019-08-05T09:44:45.560315+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_util:157(<0.153.51>) execute on node freeswitch@{DOMAIN_NAME}(1b7b3066-3200-1238-4c8e-0242ac110004) playback(/account%2Fca%2F22%2F586acf157026711a369233f6d2c1/ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179): ok
2019-08-05T09:44:45.562073+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_call_control:589(<0.153.51>) play finished, checking for group-id/DTMF termination
2019-08-05T09:44:45.562935+01:00 kazoo-dev-1 2600hz[393]: |1b7b3066-3200-1238-4c8e-0242ac110004|ecallmgr_call_control:615(<0.153.51>) media finished playing, advancing control queue

 

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Hi, 

Also tried that yesterday with the preceding slash and got the following:

2019-08-05T10:25:10.426615+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_media_url:48(<0.12982.95>) lookup media url for /account%2Fca%2F22%2F586acf157026711a369233f6d2c1//ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179
2019-08-05T10:25:10.427446+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:243(<0.12982.95>) raw account id doesn't process '<<"ca/22/586acf157026711a369233f6d2c1">>'
2019-08-05T10:25:10.428272+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_media_file:68(<0.12982.95>) fetching attachment url for '<<"account%2Fca%2F/2%2F2/586acf157026711a369233f6d2c1">>' , '<<"ac1544069b777dc7df4eaa3e244dfa53">>', '<<"141c0020c0642bbccdaeba00c28c8179">>'
2019-08-05T10:25:10.429105+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kzs_util:83(<0.12982.95>) unknown type for database account%2Fca%2F/2%2F2/586acf157026711a369233f6d2c1
2019-08-05T10:25:10.429602+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:114(<0.12982.95>) stacktrace:
2019-08-05T10:25:10.434656+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kzs_util:db_classification/1 at (84)
2019-08-05T10:25:10.459945+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kzs_plan:get_dataplan/1 at (68)
2019-08-05T10:25:10.477266+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kzs_plan:plan/2 at (45)
2019-08-05T10:25:10.494397+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kz_datamgr:attachment_url/4 at (1095)
2019-08-05T10:25:10.511515+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: kz_media_file:maybe_proxy/2 at (70)
2019-08-05T10:25:10.528779+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_util:121(<0.12982.95>) st: media_listener:handle_media_req/2 at (55)
2019-08-05T10:25:10.545937+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|kz_media_file:72(<0.12982.95>) no attachment URL found
2019-08-05T10:25:10.546815+01:00 kazoo-dev-1 2600hz[394]: |c2448444-3205-1238-4c8e-0242ac110004|media_listener:147(<0.12982.95>) media stream URL:
2019-08-05T10:25:12.422576+01:00 kazoo-dev-1 2600hz[393]: |c2448444-3205-1238-4c8e-0242ac110004|kz_amqp_worker:898(<0.543.0>) req timeout for call_collect
2019-08-05T10:25:12.423505+01:00 kazoo-dev-1 2600hz[393]: |c2448444-3205-1238-4c8e-0242ac110004|ecallmgr_util:1303(<0.5274.51>) timeout when getting media url from amqp
2019-08-05T10:25:12.424365+01:00 kazoo-dev-1 2600hz[393]: |c2448444-3205-1238-4c8e-0242ac110004|ecallmgr_util:1165(<0.5274.51>) failed to get media path for /account%2Fca%2F22%2F586acf157026711a369233f6d2c1//ac1544069b777dc7df4eaa3e244dfa53/141c0020c0642bbccdaeba00c28c8179: timeout

 

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  • 3 weeks later...

Hi @mc_ We are currently using 4.2-50.

We've done some further testing and media plays from the master account if I add it to a "Play media" node in a callflow. As follows:

{
               "data": {
                  "id": "ac1544069b777dc7df4eaa3e244dfa53/e2e6701e37b23d7ee549763f7d8510a6",
                  "endless_playback": false,
                  "terminators": [
                     "1",
                     "2",
                     "3",
                     "4",
                     "5",
                     "6",
                     "7",
                     "8",
                     "9",
                     "*",
                     "0",
                     "#"
                  ]
               },
               "module": "play",
               "children": {}
            }

But not if I put the same reference in a menu definition in data.media.greeting

 

We will try it on 4.3 to see if it works

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