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Decode Error Kazoo

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I am receiving an error when trying to listen for audio prompts. We can place a call and it hits our web service but no audio prompts just static. I have attached this log which shows the error we are receiving. Any help on this would be appreciated. 


Kazoo Crash Log (1).docx

Edited by bsimpson72515 (see edit history)
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Absolutely sorry about that. 

Here are the contents in Plain text I appreciate your response

Kazoo – Crash.log
2019-12-12 13:45:04 =ERROR REPORT====
** Generic server <0.21982.2> terminating
** Last message in was {tcp,#Port<0.76642>,<<>>}
** When Server state == {state,'freeswitch@pintransfer.csgtech.net',['CHANNEL_CREATE','CHANNEL_ANSWER','CHANNEL_DESTROY'],undefined,{127,0,0,1},38879,#Port<0.76642>,infinity,<<"sip:mod_sofia@">>,<<"sip:$
** Reason for termination ==
** decode_error
2019-12-12 13:45:04 =CRASH REPORT====
    initial call: ecallmgr_fs_event_stream:init/1
    pid: <0.21982.2>
    registered_name: []
    exception exit: {decode_error,[{gen_server,terminate,7,[{file,"gen_server.erl"},{line,812}]},{proc_lib,init_p_do_apply,3,[{file,"proc_lib.erl"},{line,247}]}]}

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