Decode Error Kazoo

[bsimpson72515]

I am receiving an error when trying to listen for audio prompts. We can place a call and it hits our web service but no audio prompts just static. I have attached this log which shows the error we are receiving. Any help on this would be appreciated. 

 

Kazoo Crash Log (1).docx

Edited December 16, 2019 by bsimpson72515 (see edit history)

[mc_]

@bsimpson72515 can you post attachments as plaintext or a link to a pastie service of some kind? Would make it more comfortable opening them

[bsimpson72515]

Absolutely sorry about that. 

Here are the contents in Plain text I appreciate your response

Kazoo – Crash.log
2019-12-12 13:45:04 =ERROR REPORT====
** Generic server <0.21982.2> terminating
** Last message in was {tcp,#Port<0.76642>,<<>>}
** When Server state == {state,'freeswitch@pintransfer.csgtech.net',['CHANNEL_CREATE','CHANNEL_ANSWER','CHANNEL_DESTROY'],undefined,{127,0,0,1},38879,#Port<0.76642>,infinity,<<"sip:mod_sofia@165.227.107.0:11000">>,<<"sip:165.227.107.0:1$
** Reason for termination ==
** decode_error
2019-12-12 13:45:04 =CRASH REPORT====
  crasher:
    initial call: ecallmgr_fs_event_stream:init/1
    pid: <0.21982.2>
    registered_name: []
    exception exit: {decode_error,[{gen_server,terminate,7,[{file,"gen_server.erl"},{line,812}]},{proc_lib,init_p_do_apply,3,[{file,"proc_lib.erl"},{line,247}]}]}
 

[mc_]

Make sure that `event-stream-framing` in /etc/kazoo/freeswitch/autoload_configs/kazoo.conf.xml matches the result of `sup kapps_config get ecallmgr tcp_packet_type`.

[bsimpson72515]

That fixed it. Thanks a bunch for all of your help.