FASTDEVICE Posted February 25, 2020 Report Posted February 25, 2020 Has this been discussed and if so, which firmware allows customers to factory refresh their existing phones without being blocked. Quote For existing phones which have been provisioned via RPS once, an additional two-factor device authentication is now required and implemented when these phones request for RPS service again. If the authentication fails, the phones will be blocked from accessing RPS service. Quote When you are doing a factory reset to reconfigure an existing phone via RPS service again, you may get a prompt on phone screen asking you to enter the last 5 digits of the Serial Number of this device. Please follow the instructions to enter the digits to finish the authentication. Otherwise, the device will not be able to connect to RPS.
esoare Posted July 1, 2020 Report Posted July 1, 2020 Ping. Ran into the 5 digit serial number being requested today, on a Yealink T42S 83.0.50 firmware. This phone has only been on the 2600hz platform. esoare p.s. this was discussed on a business partner call, and there wasn't supposed to be any issues/5 digit code required....
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