esoare

👍

TWIL: I learned that Advanced Provisioner - Custom Configs will accept the "\" in the file path... browsers will fix to "/" when you copy the whole link from the Custom Config entry, but the Yealink Phones will NOT get the programming since the Yealinks will only use the "/" and are confused by the "\" in the file path. BAD http://website.com\account\account.cfg GOOD http://website.com/account/account.cfg Spent 1.5 hours troubleshooting all because I copied the /account/account.cfg from windows explorer! At least I saved support from a needless ticket. :D Your welcome!

Ha! We'll keep that info among us.

I like the Wed. 10am pacific myself. also.

https://support.yealink.com/en/portal/knowledge/show?id=1d124b50a40b7b0471180dd1 Let me know if you need help with a Yealink ticket. esoare

Not Dropping to Void. Using Call Waiting: If a Call goes to a CallFlow, and It has a User with 1 Device. The User with 1 Device is on Call 1. Call 2 comes into the Callflow. Call 2 rings the Device (since Call Waiting is enabled) Call 2 if NOT answered withing the time specified in the Call Flow, will go to the next action. Usually Voicemail for the User, but could be sent to other people/all sort of stuff can happen here. Using Queues. If a Agent is on a call. They will NOT be presented with the second call. The caller stays in the queue for however long the QUEUE is programmed to hold them. All sorts of settings can be in the QUEUE. When the Agent is done with Call 1. The second call in the QUEUE will ring the agents phone. hope that helps a little. esoare

@Jack Noe Of course you've probably thought of using Pivot... You could do what you mentioned, by checking a database, and letting a call go through to a CallFlow, or sending it to Voicemail. The problem is that you want to send a call to "Voicemail" after the call is ringing on a User/Device... That of course is a "forward a ringing call to voicemail" in your post.... If it's just 1 User/Phone/Device. You could "Reject the Call" and the call would go to voicemail... (Do you have the option on the VVX400 to reject a call? I'm a Yealink guy,sorry) If it's multiple Users/Phones/Devices. You would have to do that on all those Devices. If you wanted to do that on the server backend / other methods, that's past my knowledge at the moment. Probably @mc_ might have some suggestions. Let us know which of those options you would like to explore.

Yes. Thanks for catching that @Logicwrath. I thought I would mention Advanced Callflows, as a name change on a device works "properly" in that app.

Feature request: Replacement phones. Would like to edit a MAC address in Advanced Call Flows + Device and the programming in Advanced Provisioner (buttons) would NOT be defaulted. esoare

Along with your note about SmartPBX. The "issue" does NOT happen when renaming in Advanced CallFlows. So the two "Apps" of course are different, but as @Logicwrathmentioned, it would be nice to have SmartPBX device Name change act consistently between the apps. esoare

@Emily R is there a thought to provide a Users Guide for Call Center Basic? Is there something of an Agent Training Manual for either Call Center Basic or PRO? esoare

@Mitch Welcome to the world of Yealink Custom Configs!!! Are you looking for a step by step on how to add/make changes via configs, so that the phone gets it's programming, versus you getting into the web interface every time? esoare

I am running into this with another client. The Outside call can press just a digit from the Menu to be routed to the correct group of people/devices. Press 1, or "Dial extension 199" will call 201 User then also 202 User. Then you can have the Internal BLF's/Extensions/CallFlow for 201, and 202 be normally built. So how about changing the "extension" the outside caller dials to 199? Otherwise you might look at doing something like this below....may get messy with BLF's though...I haven't tried the below, but I figure if 2011 device is on the phone, then BLF 2011 and BLF 199 will both turn on. @Jack Noe The question is, can you go with 3 BLF keys? 1) BLF Presence ID 199 at the User level for the outside call - 2 Devices have to be placed under the User though. 2) BLF Presence ID 2011 at the Device level for Inside calls 2011 3) BLF Presence ID 2012 at the Device level for Inside calls 2012 Hope that helps! esoare

This is a cool tip. Clicking on the account the MAC address is found in, will put you into the account straight away!

Took a bit of time and looked through Product Board Roadmap - 2600Hz Community - If you want to add to the Roadmap, or put in your two cents. That's the place to do it! Best, esoare

I am finding the need, more and more, to dive into API's and Pivot server/functionality. While it is amazing all the things that can be done through the Kazoo platform, the hurdle for someone to "dabble learn / make" something useful seems harsh. Is there anyone willing to do a basic API / Pivot training session? Are there any others interested in this? "Hit thumbs Up" to show your interest! esoare

So I noticed that the "SMTP email" wasn't in the gui anymore. 2-20-2021. It's just the Realm... So " Ten-Digit-Fax@Realm " Realm = Fully Qualified Domain Name Hope that helps also.

That is a great question @RuhNet! Can some one chime in and let us know what issues there have been with v85…?

@G2G I did this today for a client.... They wanted a recording about a snow day to play, and then calls to continue as they normally do for business hours 899 will be where the main number for the business comes in. There is a Time 24x7 that is what it says, S-S 00:00-23:59 every day. The 900 Call Flow is the next Call flow with Time You have the Work Week M-F, 8am-5pm... These are the two Call flows that interest us. Setup this Call Flow with TTS: "Hello, I can help you open and close your office manually. For instance you may want to force your office to be closed during a holiday. Or, may want force your office to be opened if you will be staying late. A quick note before we get started, please do not end this call early or your system may not behave as expected. I will hang up the call when we are all finished. To reset your office back to the schedule setup when your system was configured, please press 1. To manually close your office, please press 2. To manually open your office, please press 3. To Manually set a recording for Snow_Or other event closure_ Press 4. Thank you" Then Setup a BLF on the receptionist phone emergency_change_business_schedule When Button 1 is pressed - Everything Normal - BLF light Blank When Button 2 is pressed - Business Closed - BLF light Solid Red When Button 3 is pressed - Business Is Open - BLF light Solid Red When Button 4 is pressed - Weather Message - BLF light Flashing Red I Tried to rack my brain on how to do it with 1 Call Flow and more options, but had to resort to what I did with 2 Call Flows and Times above. (You of course have your Day/Night Call flows also to setup. Hope that helps someone! esoare p.s. thanks again to those that put the original effort into documenting things! *96

Sorry about not getting back to this @Jack Noe . In the middle of a cutover (not sure why I am typing this them :D... Remind me next week, and I'll see about doing a write up on it. esoare

I did a zapier integration with Google sheets, and I could reply sms through that... (Just thought I would post that, since I want to read the article on company time esoare

PBX (old school Nortel) that was FBA - Forward Busy Allowed. There isn't a way on the User (at least not on the GUI) to set that. I can't see anything in Advanced Call Flows, or Smart PBX... Might have to be built, or API, or Some other back end mojo... esoare

I recommend - Transfer + *666 = Add number that called you to Black List.... Of course, it MIGHT be helpful to select a Customer requested extension, versus a "Static- Feature Code"!! My 2cents. esoare

2 and 7 are perfect! fyi: there is a 2 - 2.5 second delay before the voice speaks when calling the main number... Not a big problem, just something I noticed.

I took a look at that .md file and the say media type would fit the ticket. The Milliwatt was fine! Nice and clear. Probably what it needs to be! (I just listened to it with my headset on...so it wasn't healthy.