Conference features - Mute thru phone

[Jack Noe]

Hi Good morning.

Regarding the conference manager app, there is the option when logged in to the portal, to mute or unmute the call.

Can the moderator do this on the phone as well with a star code?

 

[Emily R]

Hi Jack:

Yes, you can mute a single caller or all callers using the conference app if you have "Moderator" status in the conference.
When you are logged into a conference using the conference manager app, you can "View" the live call  (live conferences are shaded as active), by finding your conference call number, and then the Eye icon to it.  

The next screen shows the conference activity:

• The top mute option is to mute all participants.  
• If you only want to mute the one hammering on a keyboard or whose dog is barking, then you can use the microphone within each participant's box

As far as using your own hardware to mute yourself, I have had luck using the mute on my headset and on my cell phone.  I have not used the Feature Code on a desk phone but it likely will work.  

I hope this helps?

emily

 

[Jack Noe]

Thanks !