abuzooz Posted January 11, 2021 Report Share Posted January 11, 2021 Hi All We are testing ACDc queue, everything is fine so far, however, we are facing hard time to make recording work with queue, according to this documentation we only have to set this flag "record_caller" to true, unfortunately, call recording is not working and nothing exist in kazoo logs, anyone faced same issue with ACDc queue? In addition, announcements like announce position and waiting time is behaving incorrectly, it only announce when the call is picked up by one of the agents not according to the set interval, following instructions in this documentation Below you can find json body used to create the queue I am discussing above: { "data":{ "name":"Support Queue","record_caller":true, "strategy":"round_robin", "agent_wrapup_time":0, "max_queue_size":0, "connection_timeout":3600, "enter_when_empty":true, "agent_ring_timeout":15, "caller_exit_key":"#", "ring_simultaneously":1,"announcements":{"wait_time_announcements_enabled":true,"position_announcements_enabled":true,"interval":30} } } Quote Link to comment Share on other sites More sharing options...
RuhNet Posted January 14, 2021 Report Share Posted January 14, 2021 (edited) I have not tried recording with ACDC, but am experiencing the same thing with position announcements. It doesn't announce during the hold music, instead waits till the end and says multiple times "you are position X in the queue" "you are position X in the queue""you are position X in the queue".... Edited January 22, 2021 by RuhNet (see edit history) Quote Link to comment Share on other sites More sharing options...
abuzooz Posted January 15, 2021 Author Report Share Posted January 15, 2021 Yes this is exactly what is happening on my side as well, it is strange as if you check Freeswitch logs on cli, you will see that position was logged at the beginning of the call and everything should work correctly! Quote Link to comment Share on other sites More sharing options...
fmateo05 Posted January 18, 2021 Report Share Posted January 18, 2021 A workaround would be: - Use an audio editor (ie. Audacity) for mix your announcements with a custom music on hold. - Import it and define as custom music on hold in the queue's announce API parameter. Quote Link to comment Share on other sites More sharing options...
RuhNet Posted January 18, 2021 Report Share Posted January 18, 2021 (edited) Although that would be fine for general periodic announcements, it wouldn't remedy the queue position announcement issue. Edited January 18, 2021 by RuhNet Clarity (see edit history) Quote Link to comment Share on other sites More sharing options...
bpbp Posted November 18, 2021 Report Share Posted November 18, 2021 (edited) I'm starting to test ACDC announcements now, did you ever work this out? also, I see the 'moh' key is what controls the music when a caller enters the queue. I can't work out what the 'announce' key is supposed to do, it seemed like it would be for playing a short "Connecting you now" message when the agent picks up but it's not that. Anyone? 😬 edit: I added some more options to the callflows-ng monster UI to make setting up queues easier https://github.com/OpenTelecom/monster-ui-callflows-ng/pull/4 Edited November 18, 2021 by bpbp add github PR (see edit history) Quote Link to comment Share on other sites More sharing options...
abuzooz Posted November 18, 2021 Author Report Share Posted November 18, 2021 Hi @bpbp We tested both Announcement and Queue position, both are faulty and not reliable, will be happy to share some logs if someone could dig deeper into the code and fix it. On the other side, is ACDC queue working well for you? we encounter an issue that after a while, customers calls a queue number, they hear the music but agents devices are not ringing (they are not notified of the call), when we restart ACDC module and service, it works again! Thanks Yazan Quote Link to comment Share on other sites More sharing options...
bpbp Posted November 19, 2021 Report Share Posted November 19, 2021 That's sad to hear. Might have to keep some FreePBX VMs around :( In my limited testing it's working well so far as far as calling in and agent's devices ringing but I have not tried with lots of calls and agents yet. There has been some PRs to ACDC on 4.3 recently https://github.com/2600hz/kazoo/pull/6736 https://github.com/2600hz/kazoo/pull/6727 Hopefully they resolve some of the issues? Looks like that release is still "staging" and not ready for release though Quote Link to comment Share on other sites More sharing options...
abuzooz Posted November 19, 2021 Author Report Share Posted November 19, 2021 @bpbpand how do you integrate FreePBX with Kazoo users? or are you using it as standalone system? Quote Link to comment Share on other sites More sharing options...
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