FASTDEVICE Posted April 9, 2021 Report Posted April 9, 2021 Have you ever taken a survey after speaking to customer service rep? If you opt-in, the call automatically transfers to a survey after the call ends with the CSR. Is there a way to force a call transfer or next callflow element after the call completes/ terminates? Any ideas would be appreciated apart from having the CSR do the transfer, as you know how that may end up.
Logicwrath Posted April 9, 2021 Report Posted April 9, 2021 I was trying to think if there was a clever way to use CAMP for this. However, I don't think you can camp an active call. https://docs.2600hz.com/dev/applications/callflow/doc/camping_feature/
FASTDEVICE Posted April 9, 2021 Author Report Posted April 9, 2021 I was thinking, something along the lines of how preflow works, but have a postflow as a callflow element.
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