Call Center Pro manager

[Jack Noe]

Hi,

Call center pro,

Is it possible for the admin/manager to login agents to the queue, to receive calls,

Currently the manager logs in with agents credentials and signs  in the agent,

We want the manager to be able to login agents from the his own login,

 

 

[JLev]

It's not possible now from what I know,

But I agree it would be a very useful feature  

[Jack Noe]

Thanks!