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Posted

TWIL: I learned that Advanced Provisioner - Custom Configs will accept the "\" in the file path...

browsers will fix to "/" when you copy the whole link from the Custom Config entry,

but the Yealink Phones will NOT get the programming since the Yealinks will only use the "/" and are confused by the "\" in the file path. 

 

BAD http://website.com\account\account.cfg

GOOD http://website.com/account/account.cfg

Spent 1.5 hours troubleshooting all because I copied the /account/account.cfg from windows explorer! 

At least I saved support from a needless ticket. :D Your welcome! 

  • Administrators
Posted

Wow, that’s a good one thanks @Eugene! That would have for sure thrown me for a loop. Gonna add that to the support team’s TWIL for next week!

  • 9 months later...
Posted

Along with Yealink Custom configs.... addon on TWIL from last week. 

 

If you are having issues on 1 phone, but not others. 

Try removing the "Custom Configs",

Factory Reset, and see if the issue persists. 

If you are having issues still: "Custom Config" is NOT the culprit

If you are NOT having issues: "Custom Config" IS the culprit

 

 

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