Administrators DanH Posted December 13, 2022 Administrators Report Share Posted December 13, 2022 Hello all, back from another pause we've got a nice niche item for our TWIL this week. We have a guide the support team was able to generate around this for ensuring you see the correct caller ID when receiving a forwarded call on a Yealink device. Chime in with your Yealink tips if ya got em'! Yealink devices need to be configured to retain the caller ID of a forwarded call. If you are not seeing the original caller ID when forwarding to Yealink devices, follow these steps on the phone not receiving the correct ID: Navigate to the phone’s web UI by typing its IP address into a browser. From there, select the Advanced tab under Account. See below: At the top of the Advanced page choose the account your phone is under: After this locate the Caller ID Source and update it to Preference. By default this value is FROM: You should now see the correct caller ID when forwarding to a Yealink device. Quote Link to comment Share on other sites More sharing options...
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