Original Caller ID on calls forwarded to Yealink devices

[Guest DanH]

Hello all, back from another pause we've got a nice niche item for our TWIL this week. We have a guide the support team was able to generate around this for ensuring you see the correct caller ID when receiving a forwarded call on a Yealink device. Chime in with your Yealink tips if ya got em'! 

Yealink devices need to be configured to retain the caller ID of a forwarded call. If you are not seeing the original caller ID when forwarding to Yealink devices, follow these steps on the phone not receiving the correct ID:

• Navigate to the phone’s web UI by typing its IP address into a browser.
• From there, select the Advanced tab under Account.

See below:

 

• At the top of the Advanced page choose the account your phone is under:

• After this locate the Caller ID Source and update it to Preference. By default this value is FROM:

You should now see the correct caller ID when forwarding to a Yealink device.

 

[esoare]

This is the code for using it in an optional config file

 

account.1.cid_source = 6

 

This is ALSO needed if a Call is Parked on Yealinks.

When you retrieve the parked call, if you have the setting above, it will show the CLID of the party, versus " *31 ".... i/e: what you dialed to get to the Park slot 1.