Logicwrath Posted March 21, 2016 Report Share Posted March 21, 2016 Some of the branding email templates are configured to send the alert to either support@2600hz.com or platform_alerts@2600hz.com.Are these recipient addresses required in order to open tickets or request services from 2600hz as a carrier or can we change the recipients to our own ticketing desk? I don't want o break any functionality. I think one of the emails is for a CNAM update for example. If we changed that to our support email, and the sub account requested updated their CNAM name on a DID would this change still occur? I suspect you are not having to manually update the DID's but I can't be sure.I want to change these emails but I don't want to cause problems. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 21, 2016 Report Share Posted March 21, 2016 See this post:https://helpcenter.2600hz.com/2600hz/topics/what-to-do-with-emails-set-to-go-to-platform-alerts-2600... Link to comment Share on other sites More sharing options...
Logicwrath Posted March 21, 2016 Author Report Share Posted March 21, 2016 Thanks for the suggestion!I get the following:Sorry! You don't have access to the content you requested. If you think you should have access, please contact the administrator of the community. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 21, 2016 Report Share Posted March 21, 2016 Oh, that's weird...I'll just copy and paste it. I asked the following:--------------------------------------------------------------Some of the email templates (i.e. for device registration) are set to go to platform_alerts@2600hz.com. Should we leave this as is since it is how 2600hz monitors all of their clients, or can we change it to our own monitoring system and still have 2600hz get the notifications they need?--------------------------------------------------------------Karl Anderson (2600hz Karl) Responded:--------------------------------------------------------------If you remove the email then you are correct we would not receive the notifications for those clients. We monitor the system in other ways but these can be useful to determine if there is a localized issue. Using the UI Branding application you could add our email as the BCC but it is not required.-------------------------------------------------------------- Link to comment Share on other sites More sharing options...
Logicwrath Posted March 21, 2016 Author Report Share Posted March 21, 2016 What about the other emails for things like porting and CNAM updates that go to support@2600hz.com?I don't mind adding them as BCC, I just don't want anything functionality to break. For example, I request a port and the ticket never gets created or something similar. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 21, 2016 Report Share Posted March 21, 2016 Not sure, sorry...to be safe I just leave them as BCC but I would check with them for an official answer. Link to comment Share on other sites More sharing options...
Recommended Posts