Logicwrath Posted June 7, 2017 Report Share Posted June 7, 2017 I am no longer able to access Zendesk or submit support tickets. How do I request CNAM Name updates?SmartPBX will automatically open a ticket every time the name changes. So I can change the name to something fake and then change it back to open 2 tickets. Then I can respond to the correct ticket and say something like please do this update. However, I am not getting any responses to those tickets.2600hz is still our "carrier" and we have no way to effect the CNAM name without opening a ticket. What is the correct process to request that now?Is SmartPBX now configured to automatically affect the CNAM name without fees and tickets? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 7, 2017 Report Share Posted June 7, 2017 Do you mean your login isn't working or the site isn't loading? It seems fine for me? Link to comment Share on other sites More sharing options...
Logicwrath Posted June 7, 2017 Author Report Share Posted June 7, 2017 Karl,I am pretty sure this only affects me because we do not have a "support contract". They basically suspended my login and I think their system might be filtering my emails and/or responses. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 7, 2017 Report Share Posted June 7, 2017 Ah, okay. Sorry to hear that. I would definitely recommend getting a support contract. Link to comment Share on other sites More sharing options...
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