2600Hz Employees Richard Hurlock Posted June 3, 2015 2600Hz Employees Report Share Posted June 3, 2015 Hello all,We're looking to improve upon the functionality of our Webhooks app and I'm curious to learn what additional Webhooks you might want to see. Please let us know and we'll update our product plans accordingly! Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 3, 2015 Report Share Posted June 3, 2015 Richard,We use webhooks as a temporary workaround until websockets are released. Here is some data we would like webhooks to pass that it currently does not:- account_id (currently we just add this as custom data since it's static, but it would be nice not to have to worry about adding it in each time) / also, realm would suffice too if you'd rather do this instead of account_id...either or works for us- call duration passed on channel_destroy events (we can calculate this on our end, but it's significantly increasing server load when we test it with a high volume of calls so we would really prefer if the data is just passed directly)- device_id passed on all applicable devices (currently we have to use owner_id)I would also like to see https support and some form of authentication support. Link to comment Share on other sites More sharing options...
Clint Berry Posted June 11, 2015 Report Share Posted June 11, 2015 We second everything Karl said, in particular the device_id which is how we track what device is doing what. But we would also like to see channel_hold event for when a call gets put on hold. And if possible, a channel_park event for when a call gets parked, and what slot it was parked to. Link to comment Share on other sites More sharing options...
2600Hz Employees Richard Hurlock Posted June 11, 2015 Author 2600Hz Employees Report Share Posted June 11, 2015 Thanks! This is very helpful. I'll make sure these are added into the product discussion to be considered for development. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 11, 2015 Report Share Posted June 11, 2015 Hi Clint,Out of curiosity how would you be using channel_hold and channel_park? To track call statistics and see how long callers are being put on hold or parked?I'm also curious if channel_park would be redundant because the call is essentially on hold? Or maybe not and they're distinguishable? Link to comment Share on other sites More sharing options...
Clint Berry Posted June 11, 2015 Report Share Posted June 11, 2015 Our use case is strange... http://getweave.comOur desktop software shows each call and its status, along with the data from the CRM. So if a call gets put on hold, we reflect that in UI. For parking, we want them to be able to see the customer name in the park slot in our software and click it if they want to pick up that call. But real-time updating is essential. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted June 11, 2015 Report Share Posted June 11, 2015 Got it, thanks! I'd be interested to discuss more offline. Can you please shoot me an email? Karl@Slable.comThanks! Link to comment Share on other sites More sharing options...
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