Marie Posted May 21, 2015 Report Share Posted May 21, 2015 Our user's voice mail box messages and voice mail notices are not working. Caller gets user voice mailbox greeting and is able to leave message but no new voice mail message alert goes out - not to email and no indicator on phone. *Although, I did receive a voice mail message alert and the voice mail message on my smartphone but no where in the Smart PBX system. Tried checking my voice mail and the message is no where to be found, so not in saved or new messages. Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 21, 2015 2600Hz Employees Report Share Posted May 21, 2015 Hi Marie, are you able to recreate this issue? I've tested this and have not had the same result. Link to comment Share on other sites More sharing options...
Marie Posted May 21, 2015 Author Report Share Posted May 21, 2015 This may only be affecting me now, so not as critical as originally posted. I had 3 of our users test and their voice mail and alerts are working fine. Correction to original issue: inbound call to my DID is not going to my PBX user voice mailbox greeting - it is going to my personal smartphone/Droid. When I call my DID - call goes to my personal smartphone/Droid voice mail box and my personal smartphone/Droid is Unassigned to my user account. (it was previously an assigned device. I set it Not to allow use of my smartphone cell voicemail) I then deleted my smartphone/Droid device and it goes to my personal smartphone/Droid voice mail. Then I deleted the mobile app on my smartphone/Droid and it still goes to my personal smartphone/Droid voice mail. Why is my smartphone/Droid device still ringing when I completely unassigned and deleted the device?Rebooted my Droid = same result.I found when dialing Main Number and my extension number - my user voicemail greeting is picking up. After about 2 minutes/20 rings! But I do not get an email or phone voicemail message alert.Not sure what to try next, short of deleting and recreating my user account. (I have been enabling a few features this week if that adds to any issue) Link to comment Share on other sites More sharing options...
2600Hz Employees Kristin Muramoto Posted May 29, 2015 2600Hz Employees Report Share Posted May 29, 2015 Is this still happening? Link to comment Share on other sites More sharing options...
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