Marie Posted September 9, 2015 Report Posted September 9, 2015 We have one customer where Call Logs not logging all calls. It's weird, there is one extension where calls are being logged to the Smart PBX Call Log.
2600Hz Employees Katie Orton Posted September 9, 2015 2600Hz Employees Report Posted September 9, 2015 Hi Marie, can you give us some more information about what is occurring? Is this happening on all of your accounts or just one? The more information you give us, the faster we can reproduce the issue and identify the cause. Thanks!
Marie Posted September 10, 2015 Author Report Posted September 10, 2015 Hi Katie,It appears this is only happening with one account. The call log is not logging all calls. The only extension being logged is the 1007.
Administrators Darren Schreiber Posted September 10, 2015 Administrators Report Posted September 10, 2015 There is not enough data in this report. There is no screenshot showing exactly where you are (though there is mention of the "Smart PBX Call Log" but perhaps a filter is on or something else? Can't verify without the screenshot). There are no reproduction steps. There aren't specific call examples.
Marie Posted September 10, 2015 Author Report Posted September 10, 2015 Waiting for specific call details from customer. I will take this offline-priviate and send screen shot of customer's Smart PBX Call Log and other details. Thank you.
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