FASTDEVICE Posted June 8, 2016 Report Posted June 8, 2016 When an outbound call is recoded using the "no_match" case, the filename format being saved doesn't supply enough information to be useful. i.e. call_recording_[some number]@[IP address].mp3 Is there a way to include detail to identify the to/ from?
Karl Stallknecht Posted June 8, 2016 Report Posted June 8, 2016 This filename is the call ID. You can find the call ID by going into call logs/history and clicking the details or gear icon.
FASTDEVICE Posted June 8, 2016 Author Report Posted June 8, 2016 Not for Outbound, here is a real filename produced by an outbound call (ip address removed): call_recording_105559734@[IP address].mp3
FASTDEVICE Posted June 8, 2016 Author Report Posted June 8, 2016 I may have read your response wrong, thinking it was CallerID. I will see if it matches any call id in the call records.
Karl Stallknecht Posted June 8, 2016 Report Posted June 8, 2016 No worries. For us, both inbound and outbound calls have the call ID in the filename so I would assume that's the situation in your case as well.FYI I would recommend setting your FTP server to use the same time zone as the account. This way it's easier to find calls since you can sort by date and time.
.thumb.png.53ba4a40488cd13986c71377d45b8fdf.png)
Recommended Posts