advanced callflows: Start Recording -> Ring Group -> Stop Recording -> Voicemail : fails to play VM

[FASTDEVICE]

If I have a callflow configured as: Start Recording -> Ring Group -> Stop Recording -> Voicemail, the voicemail fails to play.  

I have the Ring Group set to ring in order.

[Karl Stallknecht]

We noticed this a while ago so we just removed the stop recording function...I know it's redundant but we just let the voicemail recording be recorded in the call recording. Turns out our customers actually prefer this because then they can tell via the call recordings who leaves a VM vs who hangs up before without having to compare it to voicemails.

But yes, it's a waste of storage and redundant :-)

[FASTDEVICE]

Thanks for confirming. I'm spending a lot of time on call recording as my team is working the feature into our new portal. Is there a Jira bug on this issue?

[Karl Stallknecht]

I'm not sure if 2600hz considers this a bug, but I would inquire with support if I were you.

[FASTDEVICE]

Thanks, we consider it a rather significate bug considering it's a callflow element that doesn't work correctly and wastes storage.

What I'm really not liking is that I MUST test every scenario before deploying.

[Karl Stallknecht]

Right, but this *could* be a situation where they intended it to work that way or if they make it work the way you want it could break something. I'm just commenting from the outside though, I do not know for sure. I agree it's frustrating.

[FASTDEVICE]

From our prior testing, it worked correctly by stopping the recording and allowing the callflow to VM. This needs to be fixed.