Baze Posted February 7, 2017 Report Posted February 7, 2017 Hi Everyone - we've had a few requests from clients on this (mainly from old MSFT responsepoint clients or skype for biz) and always thought it was a great idea. Anyone here done anything like it? Idea is:Call comes in and goes direct to message"Thank you for calling, please tell me who you are trying to reach?"(caller) - "Brandon""Transferring to Brandon Last Name now"Behind the scenes:Message is played to callergoes to a "waiting to record" callflow where we are recording that leg of the call. the recording is then converted to WAVA directory has already been selected at setup, and the first name / last names are snagged and saved dynamically (so could also add "Sales" , "Support" , etc.) so that the list of potential matches is up to date with smartPBX directoryAPI Call is made to iSpeech They provide a method to send the API call with a WAV along with a list of names to compare. Our main issue with iSpeech ASR is it is horrible at 8bit audio, but with a list to compare against and a simple name, we think it should be good.iSpeech returns the namename is matched against directory and a blind transfer is initiated to the user callflow or group.
Administrators Darren Schreiber Posted February 18, 2017 Administrators Report Posted February 18, 2017 We answered some Pivot questions for you so you could test this, and you seemed satisfied with the answer. Did you ever get this working? It's a really neat use case. I'd love to know more.
Baze Posted February 18, 2017 Author Report Posted February 18, 2017 Hi Darren - I think I may have completely missed where you answered those Pivot questions! Was it a different thread maybe? I don't think I ever heard anything on this, but we'd love to report back once we get something working.
Matt Lepacek Posted February 18, 2017 Report Posted February 18, 2017 We're in the middle of a SIPLabs-Valuphone ASR development including a callflow module for integration with Pivot. We will update once completed. We're currently using iSpeech but plan to include google speech as well.
Administrators Darren Schreiber Posted February 18, 2017 Administrators Report Posted February 18, 2017 Sorry, it was in a support ticket from a customer, which I thought was you? Am I wrong?
Administrators Darren Schreiber Posted February 18, 2017 Administrators Report Posted February 18, 2017 Awesome! We look forward to integrating it into the open source product! Can't wait to see it.
Baze Posted February 18, 2017 Author Report Posted February 18, 2017 I just went through our tickets and don't see anything - maybe a different client? If you could shoot over to me that would be much appreciated. - brandonb@audian.com
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