avig2 Posted September 26 Report Posted September 26 Hello, I have a new customer who would like to the ability to turn on /off "After Hours" inbound routing rules manually (not based on time). Their old system allowed them to do this but I'm having trouble setting this up. The current inbound rule sends the calls to a "group". they want to sent the calls to a fowarding number after hours. Can a feature code be setup to change inbound rules? Any advice would be greatly appreciated
tomas_ Posted September 26 Report Posted September 26 You can use Callflows and force time of day on/off/reset:
avig2 Posted September 26 Author Report Posted September 26 Thanks, it worked perfectly! I created two workflows, ie *81 to Enable and *82 to Disable.
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