to fetch agent numbers from custom database and forwarding the call

[navpreet]

Can we fetch agent numbers from custom database and forwarding the call parallel to array of the agent numbers fetched from api and bridging the forwarded call answered first with inbound call (dropping other forwarded calls in ringing state) and  similar way doing sequential call forwarding, means if first agent did not pick call in specified time duration, then forward to other agent number mentioned in array as response of  custom api.

@mc_  thanks for your quick reply.

Edited September 5, 2017 by navpreet (see edit history)

[navpreet]

9 hours ago, navpreet said:

Can we fetch agent numbers from custom database and forwarding the call parallel to array of the agent numbers fetched from api and bridging the forwarded call answered first with inbound call (dropping other forwarded calls in ringing state) and  similar way doing sequential call forwarding, means if first agent did not pick call in specified time duration, then forward to other agent number mentioned in array as response of  custom api.

@mc_  thanks for your quick reply.

@mc_   Can you please help here?

[mc_]

Your request has gotten complex enough that I think you need to engage consulting services. Please contact sales@2600hz.com to further this request; it's beyond the scope of normal PBX / call center functionality at this point.