navpreet Posted September 5, 2017 Report Share Posted September 5, 2017 (edited) Can we fetch agent numbers from custom database and forwarding the call parallel to array of the agent numbers fetched from api and bridging the forwarded call answered first with inbound call (dropping other forwarded calls in ringing state) and similar way doing sequential call forwarding, means if first agent did not pick call in specified time duration, then forward to other agent number mentioned in array as response of custom api. @mc_ thanks for your quick reply. Edited September 5, 2017 by navpreet (see edit history) Link to comment Share on other sites More sharing options...
navpreet Posted September 6, 2017 Author Report Share Posted September 6, 2017 9 hours ago, navpreet said: Can we fetch agent numbers from custom database and forwarding the call parallel to array of the agent numbers fetched from api and bridging the forwarded call answered first with inbound call (dropping other forwarded calls in ringing state) and similar way doing sequential call forwarding, means if first agent did not pick call in specified time duration, then forward to other agent number mentioned in array as response of custom api. @mc_ thanks for your quick reply. @mc_ Can you please help here? Link to comment Share on other sites More sharing options...
2600Hz Employees mc_ Posted September 6, 2017 2600Hz Employees Report Share Posted September 6, 2017 Your request has gotten complex enough that I think you need to engage consulting services. Please contact sales@2600hz.com to further this request; it's beyond the scope of normal PBX / call center functionality at this point. Link to comment Share on other sites More sharing options...
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