FASTDEVICE Posted November 7, 2017 Report Posted November 7, 2017 I see call forwarding at the account, user, and device level. However, what if I want to forward a call from a callflow? e.g. Any DID that is not assigned to a user, but expected to ring an auto attendant, or a ring group. I'm fully aware that I can modify the callflow as I see fit, but I'm after a way to keep the callflow as-is and selectively override it with a forward. This way I don't have to write code to remember how the callflow was configured prior to the modification and restore the preexisting callflow. Some PBX systems call this mainline forwarding. Any thoughts?
Karl Stallknecht Posted November 7, 2017 Report Posted November 7, 2017 What we find works best is we always setup the DIDs in a call flow that just points to another call flow. Then we setup a TOD function and override it whenever necessary. When we need to remove it, we just delete the extra TOD options and leave all other times remaining in place. Super easy when we have multiple employees working on a customer's account. Here is an example:
FASTDEVICE Posted November 7, 2017 Author Report Posted November 7, 2017 Thanks @Karl Stallknecht, that appears to be a good solution for manually updating to another callflow, but I'm looking for a programmatic way, through the API, without having to know the prior state of the callflow. I.e. change the Callflow doc with forwarding values.
Karl Stallknecht Posted November 8, 2017 Report Posted November 8, 2017 My bad, sorry. I wouldn't know then :-/
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