Today's Community Outage

[Bret Truchan]

Hello everyone,

Today at 4:00 PM we ran into configuration issues with our forum software that resulted in data loss.  The good news is that we're up and running.  The bad news is that we had to restore from backups which were around 20 hours old.  We meant to put kittens in your Holiday Stockings, but we accidentally left you coal.  We are so embarrassed.

Our community is extremely important to us and we're very sorry if you lost any postings or private messages due to this outage.  This was entirely our fault, and we'll review our processes to see if there are additional safeguards or protocols that we can take to prevent this from happening again in the future.  If you have any questions, please reach out to us on the forums or at community@2600hz.com.

Regards,
Bret Truchan
Internal Systems Engineer

[Usama]

Oh OK, when you people will restore the data of last day?

Edited December 21, 2017 by Usama (see edit history)

[Darren Schreiber]

12 hours ago, Usama said:

Oh OK, when you people will restore the data of last day?

The old posts are too hard to merge back into the restored community, so they are lost. You will need to re-post your content if you still have an open question/comment I'm afraid.

 

[Usama]

10 hours ago, Darren Schreiber said:

The old posts are too hard to merge back into the restored community, so they are lost. You will need to re-post your content if you still have an open question/comment I'm afraid.

 

OK Darren.

thank you.