esoare Posted January 6, 2018 Report Share Posted January 6, 2018 Calls to 503-Nxx-Nxxx phone number are having issues with people reaching them from phone numbers 313.Nxx.Nxxx | & 925-Nxx-Nxxx The callers get a "“This Line has been Disconnected” message. I did a Twilio lookup on those numbers, and see that they are Comcast lines, but not in the local region of Portland. (one of them is in California, the other, Michigan, MI) I can dial from a Comcast analog line in Oregon and reach 503-Nxx-Nxxx just fine. I am thinking that this is a problem in other Comcast regions? This is what I think is happening. I think when the Port happened to the 2600hz hosted service, Comcast didn't clear that number from their "internal" nationwide list. And are routing the callers On-Net to the Oregon Comcast, which of course doesn't have that number anymore, and the caller gets a "this number has been disconnected" message. Anyone have the time/resource to test this out? Got a meeting request with the customer to discuss my "Issue" next week, and would like confirmation, the proof would be even better! esoare Link to comment Share on other sites More sharing options...
Tuly Posted January 7, 2018 Report Share Posted January 7, 2018 (edited) Call up Comcast, ask to delete the number completely from the backend. It's a very common issue after porting a number Edited January 7, 2018 by Tuly (see edit history) Link to comment Share on other sites More sharing options...
esoare Posted January 8, 2018 Author Report Share Posted January 8, 2018 @Tuly Thanks for that. I went ahead and called Comcast (without getting my test/video proof) and they had the number remote call forwarded, so that screwed things up. Link to comment Share on other sites More sharing options...
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