FASTDEVICE Posted January 16, 2018 Report Share Posted January 16, 2018 When configuring a PreFlow with a callflow that uses a cell phone device, and that cell phone is off, the PreFlow stalls for the time indicated by "Ring this device for x seconds." 1. PreFlow-> CallflowA-> Cell Phone Device. (when cell is off: long delay before normal operations) If I place another call element under the cell phone device, the off condition of the mobile phone is immediately detected and the callfow switches to the next call element without delay. 2. PreFlow-> CallflowA-> Cell Phone Device-> MainCallflow. (when cell is off: no delay reaching the MainCallflow) Is there a way to configure item 1 to have no delay when a mobile phone is off? In some cases, clients hear 30-50 seconds of silence (no ringing) and then it moves to normal operations. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted January 16, 2018 Administrators Report Share Posted January 16, 2018 Does the mobile phone go to voicemail? This is 2600Hz mobile or something else? Link to comment Share on other sites More sharing options...
FASTDEVICE Posted January 16, 2018 Author Report Share Posted January 16, 2018 Cell Device, not 2600hz mobile, and I force "Require Key Press." This is for a client that needs to forward calls to a cell. Link to comment Share on other sites More sharing options...
FASTDEVICE Posted January 16, 2018 Author Report Share Posted January 16, 2018 The person on-call forgot to turn the cell phone on, and now clients are hearing about 50 seconds of silence before it starts to ring the MainCallflow. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted January 16, 2018 Administrators Report Share Posted January 16, 2018 This sounds right. It's a pre-flow, so it occurs before any instructions (such as ringing). That's right. Plus, it has to wait for the carrier to answer and figure out it's hit voicemail. So it's going to be silent during that time. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted January 16, 2018 Administrators Report Share Posted January 16, 2018 Also this really isn't what a preflow is designed for, what use case do you have here? The preflow is really for things like turning on call recording across the board, or enabling DTMF or missed call alerts, etc. Stuff that exits quickly and would be done globally. Link to comment Share on other sites More sharing options...
FASTDEVICE Posted January 16, 2018 Author Report Share Posted January 16, 2018 Thanks Darren, makes sense. When it comes to cell phones, I'll make sure to add another call element in the event the battery dies or someone forgets to turn on the phone. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted January 16, 2018 Administrators Report Share Posted January 16, 2018 No problem, still curious what your use case is though? Link to comment Share on other sites More sharing options...
FASTDEVICE Posted January 16, 2018 Author Report Share Posted January 16, 2018 Interesting, I was seeing it as a way to bypass all callflows and forward calls. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted January 16, 2018 Administrators Report Share Posted January 16, 2018 But why would you do that though? Link to comment Share on other sites More sharing options...
FASTDEVICE Posted January 16, 2018 Author Report Share Posted January 16, 2018 You have me thinking... but business is shutdown for whatever reason and the owner needs to forward calls to a service. PreFlow appears to be quick way to accomplish this. However, I see what you mean and it's intended usage. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted January 16, 2018 Administrators Report Share Posted January 16, 2018 Well that doesn't mean your idea isn't a good one. I'm fascinated by it actually :-) Very creative. Link to comment Share on other sites More sharing options...
tomas_ Posted January 17, 2018 Report Share Posted January 17, 2018 A better idea to accomplish this might be to use Time of Day and/or Enable/Disable Time of Day? Link to comment Share on other sites More sharing options...
FASTDEVICE Posted January 17, 2018 Author Report Share Posted January 17, 2018 @tomas_ yep your suggestion is our common way to forward calls to after-hours services, but this was more of a quick way to forward every DID; main and all extensions assigned DIDs to a single forwarded number without having to insert time of days in each callflow. I've done some further testing with PreFlow and it's not a good idea to assign it a callflow that is connected to a device. It can get quirky, so I'd stick to the intended usage of: 23 hours ago, Darren Schreiber said: Stuff that exits quickly and would be done globally. Link to comment Share on other sites More sharing options...
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